Lead Residential Aide at Pinnacle Treatment Centers

Lead Residential Aide

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth. 

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.   Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.   Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.  

As the Lead Residential Aide, you will be a member of the multidisciplinary team, involved in providing quality care for patients in a residential addiction treatment environment. You will provide continuous patient care, supervision, interaction, and role modeling; and is responsible for providing structure to and observation of patients that enter treatment.  You will help the Residential Aide Manager maintain daily operations and processes as well as teammate scheduling, training, and monitoring teammates' work. The position demands a high level of performance by providing assessment, feedback, and monitoring and growth development regarding the daily structure of the treatment program. You will be required to work independently and under minimal supervision.

Benefits: 

• 18 days PTO (Paid Time Off) 
• 401k with company match 
• Company sponsored ongoing training and certification opportunities. 
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. 
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements:

• High School diploma or equivalent.
• Minimum of two (2) years’ experience in a behavioral healthcare setting.
• Intermediate knowledge of addiction and the recovery process.
• General knowledge of Microsoft Office suite (including Outlook, Teams, and Word).
• CPR/First Aid certification – updated as required (can be obtained with company upon hire).
• MANDT/CPI certification – updated as required (can be obtained with company upon hire).
• Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes.
• Localized travel up to 50% may be required

Preferred:

• Associate degree in one of the behavioral science disciplines from an accredited college or university.
• Addiction training certification, Certified Medical Assistant, or completion of DBHDS approved MAT (Medication-Assisted Treatment) as offered by the state in which the facility operates.
• Experience leading a team.
• Prior knowledge and/or experience with regulations and standards including infection control, quality assurance, and patient care compliance for state licensure.
• Course work in mental health including crisis intervention.

Responsibilities:

• Ensure the wellbeing of patients and teammates and provide a safe, positive, supportive, and structured environment. 
• Serve as a resource for new clients/patients - introducing them to other patients and teammates, explaining programs and encouraging participation. 
• Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction.
• Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns.
• Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture.
• Recognize crisis situations and provide appropriate interventions based on training and experience.
• Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates.
• Recognize that patient safety is a top priority by conducting safety rounds, ensuring these rounds are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute rounds, 1-hour rounds, etc.).
• Search patients for contraband and manage the patient’s valuables and belongings.
• Facilitate or co-facilitate patient educational and recovery support groups which cover a variety of topics including social skills, coping skills, and anger management.
• Assist in planning, overseeing and engaging patients in structured recreational activities.
• Document in patient records timely, accurately, and appropriately; document incidental notes as applicable.
• Document activities and observed behaviors on shift in the general shift report accurately.
• Ensure both oral and written “end of shift” reports are completed and documented by staff.
• Provide transportation for client/patient or coordinate transportation with appropriate staff member, as required.
• Obtain and record vital signs properly and communicate significant changes in the patient’s condition to the Director of Nursing or Registered Nurse on shift.
• Observe self-administration of medication consistently and accurately under the delegation and supervision of the Director of Nursing.
• Track all medications that are self-administered, keeping accurate records of dosage times and amounts.
• Perform periodic inspections of patient rooms and the facility, and work with the facility leadership team to develop corrective action plans to address problems/concerns, as needed.
• Facilitate client/patient phone calls as assigned.
• Note physical condition, attitude, reactions, observations of activities, and appetite as necessary on shift report, upload in EMR prior to the end of each shift.
• Assist patients with recreational activities and other projects doing whatever possible to promote comfort, security, and rehabilitation.
• Observe random drug screening of all patients as dictated by the schedule provided.
• Assist with AMA identification and intervention.
• Assist with life skills development and discharge planning
• Attend and/or lead team meetings, and maintain ongoing, current, and required training for best practice service delivery.
• Provide training and assist with leading the Residential Aide team in collaboration with the Residential Aide Manager.
• Ability to provide shift coverage as needed.
• Collaborate with Residential Aide Manager, treatment team, Leadership team, and other departments on daily operations, and report changes in patient behavior and/or unusual findings to the appropriate department.
• Have a working knowledge of all Playbook and Pinnacle Models, following the Pinnacle Playbooks and models while ensuring the Residential Aide team is implementing and following them as well.
• Perform other duties as assigned

Join our team. Join our mission.  

Experience

• 2 year(s): Minimum of two (2) years’ experience in a behavioral healthcare setting.Intermediate knowledge of addiction and the recovery process.General knowledge of Microsoft Office suite (including Outlook, Teams, and Word).

Education

• High School/GED or better

Licenses & Certifications

• CPR

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.