Lead Office Specialist - Mercy Medical Center
Baltimore, MD 21202
About the Job
Overview:
Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.
Responsibilities:Administrative duties including Rightfax scanning, referrals, Concierge communication
Mychart monitoring and triaging
Scheduling and appointment tracking, creating appointments in office/over the phone
Qualifications:- Education: High School Diploma or GED
- Previous experience in a Medical Office is preferred but not required
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees
- Adapt to the changing needs of the organization, its patients and the market
- Actively contribute to a positive, congenial working environment
- Actively contribute to enhancing patient experience
Source : Mercy Medical Center