Lab Operations Manager - Jones Lang LaSalle Incorporated

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary Description

Coordination and management of all lab operations and maintenance of Meta owned equipment. Managing maintenance plan, budgeting, scheduling, cross functional team coordination, and employee development programs to JLL’s quality standards and Meta operating objectives. Provide direct supervision of the lab operations staff under the direction of the NORAM Director of Engineering. 

Job Overview

The Lab Operations Manager will provide their employees with a daily work environment consistent with Meta’s culture and high standards.  Responsibilities will include but are not limited to: management and supervision of the Lab Operations team, ensuring efficient equipment operation and maintenance execution, maintaining lab consumables inventories/ordering/stocking, involved in new-build and retrofit design, controlling budget, maintaining MSA SLA/KPIs, manage vendor partners, Change@ reviews, and critical system design consulting.

Job Functions  

• Direct management of all lab maintenance and operations in assigned properties for all NORAM.
• Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to:; lab spaces, gas cylinder changes, bulk chemistry delivery systems and overall lab consumables 
• Train facility lab operation staff, including but not limited to, lab systems, equipment function and purpose, operation, maintenance procedures and Meta standards
• Maintain current and historical preventive maintenance and repair records on all lab equipment and systems 
• Maintain ethical, professional, and courteous relations with contractors, Meta lab management and user groups
• Provide prompt and courteous response to tenant requests within the guidelines set forth by JLL/Meta 
• Assist in the establishment, implementation, and maintenance set forth by Meta, JLL, and the lab management teams
• Monitor, audit, and approve lab operations staff time sheets
• Adhere to all Meta, JLL, and building property management policies and procedures, perform all duties in a safe manner, and help ensure compliance with city, state and federal safety and environmental laws, codes, standards and regulations
• Actively participate in required training activities and seminars set for by Meta and JLL
• Utilize an inventory control programs with appropriate parts/consumables stocking levels with accurate and timely records of receipts and issues
• Provide Lab Operations staff with correct equipment, tools, and training as appropriate for assigned tasks
• Implement long-term strategic plans in alignmentkeeping with Meta and JLL objectives 
• Evaluate and provide feedback to the JLL NORAM Director of Engineering on Lab Operation staff performance and assists with end of year reviews
• Establish, implement and adhere to procedures for prompt and courteous response to all Meta employee generated lab issues 
• Coordinate activities of Lab Operations related vendors and contractors while assuring it meets Meta and JLL standards 
• After hours availability for Lab Operations emergencies
• Provide coordination, direction, and support to each assigned employee to ensure the success of the individual 
• Ensure the documentation and electronic file systems are in accordance with the standard practice of Meta
• Recognize opportunities to reduce expenses without compromising customer satisfaction and prepare recommendations
• Provide information and direct input in major fiscal activities, including budget preparation, financial planning, variance analysis, expense justification, and bidding evaluation
• Utilize computer equipment to compose routine correspondence, handle high volume of electronic mail, spreadsheets, and report generation with a high level of professionalism
• Assume additional responsibilities as delegated by the JLL NORAM Director of Engineer Senior Engineering Manager in alignment with Meta and JLL operations
• Generationng and approval for system specific Standard Operating Procedures (SOP)
• Generation and approval of Method of Procedure (MOP) and Permit to Work (PTW)
• Monitor, audit, and approve lab operations staff time sheets

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Experience Requirements

• 5+ years in relatable technical fields
• 2+ years management experience including at least one year in lab operation management, and demonstrated leadership experience
• Experience with lab systems, tooling and consumables management 
• Strong initiative, customer service orientated, and ability to function as part of a complex team 
• Budget development/management, vendor management and administration experience required
• Worked within lab and cleanroom environments (recommended)
• Experience working within high stress and demanding environments 

Job/Skill Requirements

• Proper response procedures for emergencies, maintains calm demeanor in emergency situations, and effective communication with cross functional teams
• Meets highest attendance and punctuality requirements
• Efficient prioritization to meet deadlines and Meta's expectations
• Operates laptop, smartphones, and other office equipment
• Interact with employees, visitors, and contractors with poise and diplomacy   
• Apply principles of rational systems and deal with situations where only limited standardization exists
• Possess initiative to assume additional responsibilities 
• Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, BlueBeam, and other requested software programs  
• Effective verbal and written Communicate effectively both verbally and written 
• Possess excellent grammar and proofreading abilities 
• Read and comprehend MEP drawings, technical manuals, equipment submittals, and design documents  
• Ability to provide feedback during construction planning meeting, design development review, and quality assurance for installed equipment
• Ability to function autonomously
• Read and understand a variety of instructions (including written, oral, or schedule forms)
• Perform mathematical computations related to building operations for problem solving building comfort and operation issues
• Display computer efficiency to adapt to changing requirements within the engineering programs

Working Environment

• Work indoors approximately 90% of the time and outdoors approximately 10% of the time
• Use olfactory, auditory, and visual senses
• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
• Work overtime and after hours as business needs deem appropriate
• Emergency response to limit operational downtime

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Redmond, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Accepting applications on an ongoing basis until candidate identified.