Lab Manager/Help Desk Tech - Piper Companies

Zachary Piper Solutions is seeking a Lab Manager/Help Desk Technician for a position supporting a defense contractor. This position will be fully onsite in Arlington, VA. The individual will provide incident response to civilian Government agencies and critical asset owners affected by cyber-attacks. This is an advantageous opportunity for someone to grow with a prolific cybersecurity company.

*Must hold an active Secret clearance, with the ability to obtain DHS suitability* 

Responsibilities of the Lab Manager:

• Provide frontline technical support for TEN Lab systems and user accounts.
• Assist with setting up new users with necessary equipment and access.
• Efficiently handle user requests through multiple communication platforms.
• Maintain meticulous records of Help Desk tickets and asset inventory.
• Support system administration, including updates and maintenance of network infrastructure.

Necessary Qualifications for the Lab Manager:

• Active Secret clearance, willing and able to obtain DHS suitability
• Minimum 1 year of directly relevant experience.
• Proficient in multiple operating systems (Windows, Linux/Unix, MacOS) and adept at asset management and customer support.
• Skilled in creating and maintaining detailed records, as well as writing technical procedures and SOPs.
• Knowledgeable in virtualization, VPNs, and virtual desktops (Citrix, VMWare), with a focus on automation and optimization.
• Education: BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 3+ years of directly relevant experience.
• Certification: Security+ is desired.

Compensation for the Lab Manager:

• Salary: $60,000 - $75,000 (dependent on experience)
• Full Standard Benefits: Paid Time Off, Paid Holidays, Healthcare (Medical, Dental, Vision), Retirement Savings Plan (401K), and more

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