Regional Operations Manager - UNAVAILABLE

Job Purpose

Working from home - Newark East Midlands office hub

The Canal & River Trust is among the UK’s largest charities, having been set up in 2012 to care for our historic canals and river navigations across England and Wales.

We are proud to be the guardian of over 2,000 miles of historic inland waterways which touch millions of people in the major cities, market towns and rural villages they run through. Our towpaths are free to use and provide a space to escape, relax, exercise, and improve your physical and mental health and wellbeing. The Trust’s income now exceeds £200m per annum, and is continuing to grow. Our boating customers desire excellent levels of service and the growing number of volunteers and community groups who help us care for the waterways also seek a rewarding experience.

The Trust is seeking to appoint a Regional Operations Manager for the East Midlands. The successful applicant will be confident in their ability to lead a large and diverse team including maintenance operatives, contractors, volunteers and local community groups; and have the impact and influence to build and manage relationships with colleagues, customers and other key stakeholders.

Location and coverage

Although working remotely from home there will be a requirement to travel across your area of responsibility and to our main hub spaces as and when required to meet with your team, colleagues and for collaborative meetings.

Click to find out more about our East Midlands region (https://canalrivertrust.org.ukukbout-us/where-we-work/east-midlands)

Knowledge, Skills/Qualifications & Experience

Reporting to the Regional Director, this is an exciting opportunity for a leader with a desire to make a difference in their local region and it's communities through their care for our fantastic industrial heritage. We anticipate that successful candidates will have a variety of previous operations experience in order to;

• Deliver outstanding visitor experiences that support the Trust’s vision of creating living waterways that transform places and enrich lives.
• Engage with, listen to and respond to our waterway users and visitors so that the services we provide are of the highest possible standard, whilst always seeking continuous improvement.
• Lead, motivate and develop the region’s operational team, contractors and volunteers to deliver our regional plan providing maximum benefit for users and visitors.

About your knowledge skills & experience

• Experience of effective and efficient delivery processes, cost control, performance measures and reporting.
• Leadership through transformational change.
• Operational management in a visitor / infrastructure network environment that delivers an excellent customer service or visitor experience.
• Excellent interpersonal, leadership and communication skills.
• Experience of visitor focussed work which demonstrates the ability to think strategically whilst also delivering technical challenges.
• Successful leadership of large teams including people management, that has created and motivated high performing and diverse teams.
• Experience improving and maintaining motivation and engagement within teams and of demonstrating a strong people focus.
• Strong financial management and resource planning experience.
• Experience of safety management 
• Experience working with  and developing volunteers to deliver regional programmes.
• Contract management.
• Full and valid UK driving licence.

For further details please contact CRT.Recruitment@canalrivertrust.org.uk.

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What We Offer

In addition to your annual salary of £55,205, we also offer a Car Cash Allowance (£450 per month) a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits). 

£60,605 inclusive of allowances

Other benefits include: 

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
• Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
• Free fishing facilities across our canal network.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us