Kitchen Team Leader - Chick-fil-A
Lutz, FL 33558
About the Job
Back of House Team Leader
Team Leaders are the entry/mid-levels of leadership within Chick-fil-A. As a team leader you are the person in charge of the daily operations of Chick-fil-A. You are responsible for ensuring our guests receive the quality food and industry leading customer service that has come to be synonymous with the Chick-fil-A brand. The Leadership Team demonstrates and executes the fundamentals of the Chick-fil-A brand including our CORE 4 model, Winning Hearts Every Day Strategy, Industry Leading Food Safety Processes, and so much more. As a team leader you will also have an opportunity to grow within the company. Leadership Development is a core part of our business strategy, and you will have the opportunity to become a Director as you journey through our Pathway to Leadership.
Who We Are:
- One of the fastest-growing quick-service restaurants in the country.
- Industry leader in Customer Service & Hospitality.
- Pioneer of In Mall Dining.
- Inventor of the Original Chicken Sandwich.
- Largest, Chicken Based Quick Service Restaurant in America.
- Faith-based, locally owned & operated company.
Pay Type: $15-$17/hr
Commensurate on availability, experience, and years of service.
Schedule: Full-Time.
- Morning/Daytime or Evening/Nighttime Shifts. (5:30am-11:30pm)
- Available to Open and/or Close.
- 40+ Hours per Week.
Our Benefits:
- Health Benefits Available
- 401k with Company Match.
- Access to scholarships at $2,500 per year
- Sundays off
- Flexible Scheduling
- Leadership Development
- Discounted Meals
- Positive Work Environment
- Incentives Bonus Structure
Requirements:
- Experience as a leader or in a leadership development course.
- Proven ability to lead in quick-paced environments as part of a team.
- Basic computer competency.
- High School Diploma or Equivalent Certificate.
- Must be comfortable using a POS system and other ordering technology.
- Must be comfortable using various pieces of cooking and service equipment.
- Ability to multitask without direction.
- Ability to work on your feet for extended periods of time.
- Ability to work outside for extended periods of time.
- Ability to lift at least 25 pounds without assistance.
- Ability to work at a quick, yet efficient pace.
- Team-oriented, adaptable, dependable, and strong work ethic.
- Positive attitude.
- Ability to communicate effectively with guests, team members, and leadership.
- Customer Service-Oriented.
Responsibilities:
- Communicates employee performance and policy/procedure violations to the Leadership Team.
- Works with the Leadership Team to ensure appropriate daily restaurant staffing levels.
- Must be an excellent coach, communicator and team builder.
- Achieve tactical business results through focus and action on daily and hourly objectives and tasks.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Serves as subject matter expert for all tasks and processes.
- Responsible for inventory & facilities management.
- Complete understanding of each key position in their area of responsibility.
- Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50lbs.
- Use our CORE 4 model to serve guests: create eye contact, share a smile, speak with an enthusiastic tone, and always say my pleasure.
- Operating the POS system and other order taking technology at the front counter, in the drive-thru cockpit, or outside in the drive-thru.
- Operating various pieces of cooking and service equipment.
- Look for opportunities to stock or clean when not serving a customer.
- Following the proper process for the position you are assigned.
- Checking for product quality and consistency.
- Assist leadership in executing opening or closing procedures.
- Assisting in all team member positions throughout your shift as needed.
- Demonstrate knowledge of the brand and menu items.
- Complete all tasks assigned beyond the job description, if necessary.
- Complete all tasks assigned to you by the leadership team.
Thank you for your interest in employment at Chick-fil-A Cypress Ranch! Upon submitting your resume, you’ll be contacted via phone call or email within 1-3 business days. Please do not contact the store.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.