Kitchen Director - Chick-fil-A
San Antonio, TX 78220
About the Job
Primary Responsibilities Overview:
- Primarily responsible for leading daily operations in Back of House (BOH)
- Drive daily focus and execution of Chick-fil-A’s Operational Requirements and Winning Hearts Every Day Strategy
- Serve as the subject matter expert for kitchen operations, food safety & quality procedures
- Responsible for developing and leading Back of House Leadership
- Identify areas of opportunity in Back of House operations & set monthly goals for Back of House Leadership Team
- Create systems and processes to ensure food safety, food quality, and cleanliness standards are upheld
- Be willing and able to meet the demands of the business
Scheduling Requirements:
- Full-Time Position - Work 40-45 hours per week
- Maintain Open Availability
- Max of 12 days off per year
- Expected to work a closing shift a minimum of 2 nights per week
**Key Tasks & Responsibilities**
Food Safety & Risk Management:
- Responsible for creating a Culture of Food Safety in the Back of the House and execution of Food Safety and Quality requirements ALL DAY, EVERY DAY
- Ensure Safe Daily Criticals are completed 4 times a day, every day (Assessment times: 6:30 am, 10:30am, 2:30 pm, 5:30 pm)
- Review Safe Daily Critical Findings and coaches leaders and team members on any gaps or issues
- Conduct weekly eFSA & other in-depth Food Safety Assessments
- Resolve any food safety issues immediately and continually work to prevent food safety issues
- Responsible for the Safety & Security of team members & guests
- Ensure the kitchen is always organized and standards for cleanliness are upheld ALL DAY EVERY DAY - STAY READY mentality
Food Quality & Customer Experience:
- Monitor and drive execution of daily eRQAs
- Review results and evaluate the effectiveness of food quality efforts
- Conduct eRQAs with each Back of House Leader once a week across all day parts (breakfast, lunch, & dinner)
- Identify areas of opportunity and coach on desired behaviors/practices, issue discipline if necessary
- Manage AHA execution & metrics to ensure store ranks in the Top 20% of the chain and procedures are executed per the Chick-fil-A Standard
- Analyze CEMs and Cares to identify areas of opportunity and share results with the team
Financial Return:
- Partner with the Director Team to manage/steward Food Cost
- Develop and drive a LEAN mindset in the back of the house to reduce waste
People Management:
- Responsible for managing & executing BOH scheduling and meeting Labor Productivity Targets
- Responsible for covering shifts in BOH if no other leadership is available to work
- Responsible for scheduling & executing bi-weekly BOH Leadership Meetings/touching
- Conduct monthly on one meetings with BOH Leaders to coach and discuss individual growth opportunities
- Responsible for the training and development of all BOH Leaders and Team Members
- Review daily shift setups with the back of house leaders & provide coaching on desired outcomes and behaviors if necessary
- Lead authority for addressing BOH team member performance opportunities & Policy Handbook Violations (Use ESRC Model for performance issues)
- Review all Back of House performance and disciplinary actions/issues with the Training Director every week
- Assist the Training Director with the back of house team member performance reviews
- Uphold & demonstrate our “Team Member Promise” towards all team members who embody our Core Values and culture and lead by example at all times.
Kitchen Director Scorecard Metrics:
- QIV Score: 100
- AHA Timers: Rank in Top 20%
- Top 20% CEM Ranking: Taste of Food & Speed of Service
- Positive Food Gap .5 or less
- Food Safety Ranking: 1 / 100% Health Department
- 100% execution of required Safe Daily Criticals & Daily eRQAs
The Kitchen Director serves as the Operator’s forward-thinking partner in Back of House and is primarily responsible for the execution of Chick-fil-A’s Winning Hearts Every Day Strategy and driving a culture of food safety and quality. This leader leads by example, protects our positive culture, and exhibits a passion for food safety & quality. This individual is required to be highly competent in Chick-fil-A’s Operational Requirements for back-of-house, food safety, and food quality. This leader must possess a high leadership capacity, meaning this individual can reduce complexity in the business and create systems and processes to drive consistent execution of Chick-fil-A’s Food Safety and Quality Requirements. This leader is responsible for ensuring the back-of-house culture is aligned with the Operator’s Vision, Values, & desires for protecting the culture of the restaurant. This Leader consistently embodies Chick-fil-A 410 & Rigsby's Core Values for Directors and Chick-fil-A Inc.’s Corporate Purpose in and outside the four walls of the restaurant. He or she is the lead authority and accountability partner for kitchen operations and Food Safety & Quality compliance in the back of the house. The Kitchen Director’s primary responsibilities are displaying TOTAL OWNERSHIP and accountability for the kitchen at all times (even when not present), creating and driving systems & processes that ensure consistent execution of Chick-fil-A’s Food Safety & Quality Requirements, coordinating the execution of daily Food Safety & Quality Assessments (daily eRQAs & 4 Safe Daily Criticals per day), conducting daily food safety walkthroughs, stewardship of facility & cleanliness of kitchen, conducting weekly Food Safety Assessments, preparing team for Quarterly QIVs & SAFE Visits, work with Assistant Kitchen Director to manage team member scheduling & training logistics, leadership development, AHA Timers, and Taste of Food CEMs metric. The Kitchen Director empowers leaders in the back of the house to identify areas of opportunity, set & reach goals/targets, and celebrate wins with the team.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.