Keyholder at Zadig&Voltaire

Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature.

The spirit of the brand is eternally youthful, encouraging its community to cherish uniqueness. Zadig&Voltaire emphasize the importance of expressing yourself, loving yourself, and cultivating an independent mind, to be free, again and again! Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills in all the countries where the brand is present. Just like its founder, Zadig&Voltaire is an artistic company where employees are encouraged to be entrepreneurial and agile in a context of strong growth. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe.

As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved.

Zadig & Voltaire is an equal opportunity employer.

The Role

We are seeking a sales driven and fashion-forward Key Holder at our Century City location. This role requires excellent communication, organization and planning skills. You will support the Sales team and General Manager in driving sales and maximizing profit opportunities for the store, ensuring the team consistently meets all KPIs. You will be accountable for supporting all members of the team within the store. You will be required to train and coach colleagues to ensure that all company procedures and standards are adhered to. You are fully responsible for running the store when the manager is off. You inspire and lead teams to deliver a high standard of customer service and demonstrate the Zadig & Voltaire spirit.

Hourly + commission compensation with potential for additional bonus. Wardrobe and other benefits also included.

Responsibilities

• Manage your team to reach and exceed the store targets as outlined by the AGM/GM.
• Maintain a consistent floor presence to help maximize selling opportunities.
• Create a positive and rewarding client experience by ensuring that the customer takes priority at all times.
• Deliver outstanding personal customer service experience while complying with standards.
• Fully support and align with all key business initiatives and new product launches.
• Strong clientele development and customer data collection skills.
• Ability to build strong relationships while personalizing future client development opportunities.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledge of industry, market and fashion trends.

Requirements

• 2 years of experience working within a retail sales environment; luxury retail experience is a plus.
• You are fully flexible
• Proven track record in Customer / Clientele Sales and achieving results.
• Focused on achieving the sales targets/goals.
• Providing excellent customer service and interested in exceeding customer expectations.
• Knowledge of team management, training and techniques.
• Knowledge of Retail POS system, MS Office and Google Docs.
• Demonstrate the ability to manage priorities, multi-task and pay close attention to details.
• Strong verbal, written and communication skills.
• You are able to provide references

Education and Training

Typically: HS Diploma Required; Associate’s/Bachelor’s degrees preferred