Key Collections Specialist - Primo Water Corporation

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

If you are a current associate of Primo Brands, please apply via MyADP.

$19.00/hour

Monday - Friday - 8a - 5p

The Key Collection Specialist is accountable for reconciling and collecting on all past due Key accounts. The Key Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal. This goal will be achieved through the effectiveness of the collection efforts including reconciling, call quality and follow up efforts. This individual may need to utilize the highly detailed client-specific invoices generated by the Special Billing Team and will require advanced Excel skills. The individual will need to work closely with the customers in their assigned portfolio to address any/all outstanding AR so it can be paid and collected within desired timeline.

• Reconcile accounts and provide any/all backup needed to collect on outstanding AR
• Work with Key Customer Care Team and Key Account Sales to identify and correct any issues causing non-payment
• Work with Onboarding Team as needed on newer accounts or accounts experiencing significant growth
• Manage and maintain A/R for assigned accounts
• Meet cash collection targets, call goals and aging goals
• Identify and recommend write off of non-collectable funds
• Research and Identify root cause of recurring issues, adjustments and other related issues
• Collaborate with internal and external customers to ensure that all discrepancies are handled in a timely manner
• Assist the Key Account Sales team (Key Account Managers or Territory Account Executives) with reconciliation of accounts
• Fulfill other duties as assigned by management

• High School Diploma or Equivalent
• Bachelor's Degree Preferred
• Complex billing experience
• Detailed-oriented
• Ability to organize and prioritize daily, weekly and monthly billing requirements
• Strong analytical skills
• Intermediate to Advanced Excel Skills
• Experience billing multiple billing types
• Effectively communicate both internally and externally
• Ability to build good relationships with specified Key Account Managers or Territory Account Executives
• Ability to build working relationships with key contacts at customer locations in assigned portfolio
• Ability to learn and manage multiple systems, portals and customer interfaces
• Oracle or SAP experience preferred

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®.  Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.