Key Account Manager - North America - SmartTrade

smartTrade Technologies is a software publisher specializing in the trading and finance sector. Its clients primarily include investment banks, stock exchanges, brokers, and pension funds. smartTrade enables real-time computerized management of financial flows among these different stakeholders.

Joining smartTrade means becoming a part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, and Tokyo.

Skill development and career progression are top priorities at smartTrade, offering employees numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company's culture.

Additionally, smartTrade is highly committed to continuously supporting various charitable and environmental initiatives. smartTrade is currently looking for an Operations Analyst for its headquarters in Aix-en-Provence.

Position Summary

Reporting to the Customer Solutions department, the role consists in managing and developing the portfolio of key existing clients of the company on a dedicated territory. The Key Account Manager is responsible for building and maintaining a long-term relationship with accounts and maximising sales opportunities within them. He/She defines and implements the sales and retention strategy by customer in order to develop the business and increase their satisfaction and loyalty.

Role and Responsibilities

• Develop a portfolio of major clients: Expand the revenue with existing customers by continuously proposing solutions that meet their objectives;
• Increase upsell and cross sell
• Understand the organization of each of our clients, establish a map of responsibilities. Develop strong relationships at each level of customer’s organization.
• Collect information for each customer: needs, constraints, dysfunctions ... Identify and understand key objectives and initiatives which drive their business to define and implement a customer retention strategy
• When there is an opportunity:
  • Acquire a thorough understanding of key customer needs and requirements;
  • Define specific sales strategy plan for each account;
  • Make sure all internal stakeholders have a clear view of your opportunity by coordinating deal review meetings.
• Drive the entire Sales process including contract negotiation (add ons, services, and renewal)
• Prepare and present follow-up reports and forecasts using key account metrics.
• Support prospect pitches, RFPs and pricing proposals where required.

Qualifications and skills

• 5 years of experience as a Key Account Manager or Sales Account representative for a software company
• Strong understanding of FX trading concepts, products, and market dynamics.
• Sales driven mindset
• Good understanding of Sales cycles and capacity to manage complex offers
• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels
• Excellent organizational, problem-solving and negotiation skills
• Highly self-motivated
• English fluent and Spanish a plus