Key Account Manager - Minco Products

Overview

Role Summary:

Key Account Managers work with our existing larger clients (as determined by volume and/or complexity) with opportunities for measured growth and additional product family sales expansion, which often entail more volume, more scale, more complexity than those customers managed by Customer Service.  Key Account Managers ensure profitable business growth in our many and varied product and solution offerings, in all our current and future diversified markets.

Responsibilities

Role:

• Meets or exceeds Quotas.
• Provides competent Minco product and service solutions to our many and varied clients/customers; successfully meeting or exceeding all company profit and growth expectations.
• Demonstrates sound business acumen; successfully implementing all client/customer solutions with continual company profit-mindedness.
• Timely, professionally, competently, and profitably solves any and all client/customer inquiries and challenges, as approved by Management.
• Manages all client/customer projects, ensuring they are successfully created, developed, delivered and implemented with our clients/customers.
• Manages all new client/customer product development projects to successful and timely completion.
• Thorough understanding of competitor’s product and service offerings, markets, and pricing.
• Ensures all relevant market, competitive, commercial, and technical information is/are timely provided to the Management of Engineering, Quality, and Product Marketing.
• Implements company profitable growth and pricing strategies for any/all clients/customers.
• Proactively solves opportunities and challenges by implementing actionable solutions ensuring company profit, revenue and growth objectives are met or exceeded.
• Successfully identifies and creates opportunities to expand our company product and service offerings; successfully implements and achieves all company growth objectives.
• Performs other duties as identified.

Qualifications

Skills:

• Outstanding communication skills, both written and verbal, with external constituents (prospects, customers, third-parties,…) and with fellow employees and Management.
• Proven background in technical sales, with a strong understanding of customer needs and product applications.
• Proficiency in using Salesforce or similar Customer Relationship Management (CRM) tools to manage leads, opportunities, and pipelines efficiently.
• Demonstrated success in cold calling and outbound sales, with the ability to engage and persuade potential clients over the telephone.
• Excellent presentation skills, both externally with prospects, customers, and third-parties, as well as internally within the company.
• Successful and demonstratable skills to multi-task; successfully implement many and varied opportunities, programs, and/or projects continually.
• Sound business acumen for many and varied business opportunities and challenges.
• Create, develop, deliver, and implement well-reasoned recommendations and sound business decisions to Management timely.
• Effectively and successfully build relationships with prospects, customers, third-parties, fellow employees, and Management.
• Outstanding skills of taking the initiative, accurately assessing situations, circumstances, and opportunities, and then implementing successful solutions in a timely manner.
• Exceptional project management, organizational, communication, and presentation skills, including all those customer-facing, external, and internal.
• Thrives working in a fast-paced, dynamic, active and high-volume work environment.
• Competent and proficient with all Microsoft applications and an ability to learn more.
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Work Experience:

A minimum of three (3) years working in a similar role at a business-to-business manufacturing company with diverse product and service solutions.

Education:

Bachelor or Master Degree in Business, Business Management, Marketing, Engineering, or Liberal Arts.

Work Environment:

• General office environment
• Domestic and/or International Travel might be twenty percent or more, as needed.