Key Account Director - Immunology and Gene Therapy - West - EVERSANA

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

The Key Account Director will be responsible for providing strategic and sales leadership direction for the East/West Region of Key Account Managers to launch and promote a first-in-class gene therapy for the treatment of recurrent respiratory papillomatosis (RRP). The person in this role will recruit, train, develop, and mentor Key Account Managers to drive swift market adoption, foster a culture of compliance, and appropriately utilize marketing and sales resources/materials in support of commercialization. The Key Account Director will be accountable for sales following product approval.

EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401K plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.  Duties may include, but are not limited to the following:

• Develops understanding of decision-making structure, key influencers, and other strategic objectives relevant to the customer and accounts. Call points will include, but are not limited to, IDN and Academic Medical Center decision makers and influencers.
• Identifies opportunities within accounts and delivers compelling value proposition messaging to build advocacy for use of a gene therapy product
• Currently has or builds appropriate relationships with key stakeholders (e.g., C-suite executives, Pharmacy Directors, institutional decision makers) and gain understanding of customer's decision-making process
• Delivers PIE deck to IDN and Institutional decision makers, following all regulatory and compliance guidelines, prior to approval
• Leads a team, following approval, by attracting, developing, and retaining high performing talent to effectively meet and exceed sales expectations.
• Coach, mentor, and develop team members to enhance individual selling skills and elevate overall team performance. Provide verbal and written feedback – positive and developmental – to foster a positive and productive environment of achievement that embraces personal accountability.
• Coordinate field activity, ensuring smooth, collaborative efforts in day-to-day and long-term sales execution following approval.
• Become a subject matter expert in the field, while representing & training team members. Demonstrate comprehensive understanding of disease state, marketplace, HCPs/treaters, competitors, and our client to maximize market and team dynamics to drive results. Maintain required technical expertise to respond accurately to questions regarding products, policies, and business-related issues from customers and Key Account Managers
• Professionally and ethically represent our client to external customers and foster their respect by demonstrating our commitment to advancing patient care and outcomes. Build trusting relationships with KOLs, Centers of Excellence, Academic medical centers, IDNs, Key Community Accounts, and high-volume prescribers. Identify & cultivate relationships with additional key influencers.
• Consistently analyze performance, business trends, and budgets to develop & refine business plans and resource allocation that results in optimized commercial potential. Eliminate or minimize barriers to progress, engaging leadership when appropriate regarding marketplace trends, business opportunities & threats, competitive information, and recommendations for addressing each. Effectively plan and conduct meetings within Region, with cross-functional partners, and home-office Leadership.
• Possess comprehensive understanding of all relevant compliance laws, policies and processes & ensure actions of self and team are fully compliant.
• Consistently exemplify our client’s culture, values, and high ethical standards.
• Foster a culture of collaboration, drive for results, shared accountability, innovation, and tenacity.
• Collaborate with Marketing to design & execute regional marketing programs and develop valued tools/resources that drive growth and brand development. Ensure utilization/implementation of marketing, sales operations, and training tools by Key Account managers. Share evolving market/product/customer insights with Home Office.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s Degree from an accredited college/university required
• Track record of performance in pharma/biotech Commercial Roles (8+ year preferred), including functions such as: sales, marketing, training, field reimbursement, strategy, account management, etc.
• Pharma/biotech Sales Management/Leadership experience (5+ years preferred), with consistent success in driving above-plan sales results within a specific region through leadership of a team of sales representatives
• Experience in Account Management calling on IDN’s and large Medical Centers
• Rare Disease, oncology (and/or immunology) with working knowledge of Gene Therapy
• Cell and Gene Therapy experience strongly preferred
• Product launch experience, preferably at small to mid-size companies
• Exceptional interpersonal and communication skills to form strong, trusting partnerships to drive performance
• Highly adept in both verbal & written communication; applies advanced presentation skills for the delivery of corporate approved materials
• Advanced business analytical skills to identify trends, opportunities, and threats
• Ability to clearly and concisely articulate scientific and clinical aspects of disease education & management, mechanism of action (MOA), treatment prescribing information, etc.
• Proven ability to deliver candid, effective feedback and quickly manage underperformance
• Expert collaboration with cross-functional partners, including marketing, training, operations, advocacy, medical, etc.
• Familiar with legal and regulatory environment; capable of managing others to operate compliantly
• Comfortable spending ~60% of time traveling; overnight travel required
• Possess valid driver’s license and acceptable driving record

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others. 

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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