JAT Commercial Lead - GPAC

Position: Commercial Lines Team Lead - Insurance

 Qualifications/Skills:

• Minimum 5 years of experience as a Commercial Lines Account Manager
• Minimum 2 years of experience in a management level position
• Experience with a wide variety of commercial lines policies
• Must be able to multitask, delegate, and demonstrate execution a
• Must be able to interact with a wide variety of personalities
• Must have strong organizational and planning skills
• Must have the ability to implement efficiencies and problem solve
• Must have robust excel skills
• Must have good written communication skills
• CIC, CRM, or CISR preferred but not required
• Experience with Applied EPIC preferred
• Spansih speaking is a plus
• Bachelor’s Degree preferred but not required

Job Responsibilities: Commercial Lines Lead

• Oversee and manage Customer Service Representatives (CSRs), including coaching, disciplining, mentoring, and enforcing policies and procedures
• Help on-board new CSRs, communicate job expectations, and utilize personal expertise and skill set for training
• Evaluate individual CSR job performance semi-annually, identify and address developmental needs
• Analysis of procedures and implementing streamlining
• Train and oversee outsourced positions within department
• Delegate workload when team members are out of office (sick/vacation)
• Handle low level escalated customer service issues before elevation to upper management
• Resolve accounting disputes within department

I am Jennifer Thompson and I look forward to having a conversation with you about your aspirations for a future career. Please contact me at

Jennifer Thompson

Senior Director

gpac

Insurance Agencies Owners or Hiring Authorities: If your team needs any position filled, we can also assist in presenting qualified talent.  Please reach out for a consultation today!

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.