Item Processing Specialist - Ascendion

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title

Supervisor – Item Processing

Project Summary:

• As the leader of the Item Processing Operations team for a Banking client, you will play a vital role in guiding and supporting the staff to achieve the client’s strategic goals.
• Collaborate with the department Manager to oversee all aspects of department functions and performance. Evaluate and enhance item processing processes with a focus on risk management, compliance, and adherence to standards.
• Additionally, you will be responsible for partnering with vendors, addressing vendor-related issues, aiding help with production when needed, and conducting daily, monthly, and annual reports completed on time.
• Ownership of Client’s and reconciliation, coaching and developing team members, and offering project assistance are integral aspects of this role

Responsibility:

• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Client, and embracing our mission, vision, and core values.
• Assist the department Manager in overseeing all aspects of department functions and performance, contributing to the overall success of the credit union.
• Step in to assist the team in production to ensure SLAs are met.
• Perform supervisory functions to ensure quality service, products, security, and staff needs.
• Implement and ensure departmental compliance with established security for protecting member records and confidentiality.

Required Qualification:

• 5+ years’ experience in item processing, cash management, operations, or related financial roles.
• 4+ years of hands-on experience in customer service roles, showcasing a consistent commitment to delivering exceptional support.
• 2+ years previous leadership experience

Location: Sacramento, CA

Salary Range: The salary for this position is between $74,000 – $85,000 annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

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