Customer Analytics Analyst II - Niagara Bottling

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.   
• Develop lasting relationships with great people.   
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Customer Analytics Analyst II

The Customer Service Analyst II is responsible for reviewing opportunities on the supply chain front by partnering up with our customers and internal departments to identify the challenges at hand and, more importantly, develop and implement solutions. To do this, the individual must display strong analytical skills, a deep understanding of the upstream/downstream supply chain, and the ability to organize and execute within cross-functional teams. The team member, through collaboration with their tactical counterparts, will, on an ongoing basis, identify and monetize incremental opportunities so that we can further drive operational efficiencies and change behavior where needed, all while driving out cost within our supply chain

Essential Functions

Customer Metrics Development and Communication:

• Develop a good understanding of data provided in customer portals and customer reports, among other access to information.
• Define, calculate, and communicate metrics to assess customer behavior: order volatility, order lead time, order reschedules, customer in-stock, customer fill rate, CPU performance, scheduling practices, and inventory strategies, among others.
• Leverage customer information and Niagara's supply chain practices to identify areas of opportunity to drive out cost, elevate service, and improve processes for the Niagara and Customer supply chain.
• Provide valuable information to internal stakeholders to elevate our customer service and strengthen Niagara's relationship with our customers.

Collaboration and Cross-Functional Communication:

• Work alongside other Niagara departments, such as logistics, planning, procurement, and finance, to identify improvement opportunities in the customer supply chain.
• Collaborate with cross-functional teams, including customer service, sales, and marketing, to align strategies and drive positive customer outcomes.
• Communicate findings and recommendations to relevant stakeholders effectively.

Customer Fines and Fees Management:

• Collect, analyze, and report data related to customer fines and fees.
• Evaluate trends, perform root cause analysis, and diagnose sources of opportunities.
• Develop strategic plans to reduce and control customer fines and fees, collaborating with Finance, Customer Service Reps, and Sales.

Returned Merchandise Authorizations (RMA) Optimization:

• Collect, analyze, and report RMA data to identify trends and areas for improvement.
• Develop and implement plans to reduce RMA rates and enhance the return process efficiency.

Continuous Improvement:

• Proactively identify areas for process improvement and efficiency in customer interactions.
• Implement strategies and initiatives to enhance overall customer experience.

Qualifications

• Minimum Qualifications:
  • 2 Years – Experience working with data analytics in a Supply Chain department or other related field
• List if any travel is required using percentage of time:
  • 25% - on average travels 1 week out of the month

• Preferred Qualifications:
  • 4 Years – Experience working with data analytics in Supply Chain department or other related field 

Competencies

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one's self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Education

• Minimum Required:  
  • Bachelor's Degree in Business Administration, Engineering, Economics, Statistics or other related field
• Preferred: 
  • Master's Degree in Business Administration, Engineering, Economics, Statistics or other related field

Certification/License:

• Required:            N/A
• Preferred:           Lean-Six Sigma, ASCM APICs CPIM or CLTD

Foreign Language

• Required:            None Required

Preferred:           None Required

Typical Compensation Range

$77,796.00 - $112,805.00 / Yearly

Benefits

https://careers.niagarawater.com/us/en/benefits

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.