Insurance Customer Service Representative - George Denger Agency

Join the George Denger Agency, an award winning insurance agency located in Easton, Pennsylvania, dedicated to providing exceptional customer service and personalized care to our clients. We value in-person interactions and building strong, lasting relationships within our community.

As an Insurance Customer Service Representative, you will be an integral part of our team, assisting clients with their insurance needs, addressing billing inquiries, and ensuring their satisfaction with our services. Your role will involve handling various inbound and outbound customer service tasks diligently and efficiently while maintaining a positive and inviting demeanor.

If you enjoy speaking with customers, are comfortable in an office environment, and are committed to delivering top-notch customer service, the George Denger Agency is the perfect place to grow your career and make a difference in our community.

Only candidates completing the assessment and problem solving activities will be considered for this position.

Bilingual in Spanish is a plus.

Opportunities to pursue licensing and moving into a consultative role are available.

Salary Range: $17.00 - $25.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Evenings Off

Mon-Fri Schedule

Team Building

Hands on Training

Responsibilities

Client Support: Assist customers with policy billing inquiries, changes, and claim submissions.

Issue Resolution: Address client concerns in a timely, courteous and professional manner.

Policy Maintenance: Update customer information, process payments, and provide policy summaries as needed.

Renewals: Follow up with clients on policy renewals, ensuring smooth transitions.

Documentation: Maintain accurate records of client interactions and transactions.

Collaboration: Work closely with the sales team to provide seamless customer service support.

Excellent Communication: Strong verbal and written communication skills to interact effectively with clients and team members.

Customer-Centric: Being friendly and professional in all interactions

Organizational Skills: Ability to prioritize tasks, manage time efficiently, and maintain attention to detail.

Teamwork: Collaborative mindset with a willingness to work in a small group, support colleagues and contribute to a positive work environment.

Insurance Knowledge: Basic understanding of insurance products and industry practices (training and licensing opportunities will be provided).

Reliability: Consistent attendance and a professional demeanor in all interactions.