Inside Sales/Customer Service Representative - Wieland

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Inside Sales/Customer Service Representative. The Inside Sales/Customer Service Rep will be responsible for assisting customers in quoting and fulfilling orders from baseline stock to specialty items.

This role is located in Roseville, MI at Wieland National Bronze and will be fully on-site. 

Inside Sales/Customer Service Representative Responsibilities:

• Quoting and order processing of customer requests
• Enters customer purchase orders
• Completes credit card purchases
• Matches paperwork for all shipments and presents to A/R for processing
• Corrects returns for credit shipments
• Responsible for processing metal service center quotes as assigned
• Works with machine center department for cycle times to use for quotes as assigned
• Technical representative for special bushings
• Assist in purchasing with metal service center orders, specialty material needed for orders and inventory including but not limited to standard cast bushing and powered metal part inventory
• All other duties assigned

Inside Sales/Customer Service Representative Qualifications:

• Associates degree or equivalent work experience
• Ability to work in a cross functional team environment
• Ability to use computer including but not limited to Microsoft suite and HubSpot
• Excellent verbal and email communication skills
• Ability to communicate effectively at all organizational levels
• Ability to exercise good judgement in prioritizing tasks and meet deadlines
• Ability to give written and verbal instructions to the customer (inside and outside)
• Ability to have many tasks at different levels of completion during a day
• Organizational and detail-oriented skills a must
• Excellent problem-solving skills and ability to learn the technical capabilities of the products and parts
• Occasional lifting and carrying not to exceed 20 lbs.

Joining Wieland’s team gives you…

• Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.   Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.