Inside Parts Sales Representative - Goodfellow Corporation

Summary/objective

Goodfellow has an open position for an Inside Parts Sales Representative. The Inside Parts Sales Representative plays a critical role in supporting customers in the crushing and conveying industry by providing expert assistance in identifying, sourcing, and delivering parts for crushers, conveyors, and related equipment. This role requires a deep understanding of the industry, excellent customer service skills, and the ability to manage multiple tasks efficiently. Wage is a base pay plus commission.

Key Responsibilities

• Customer Support:
  • Assist customers in identifying the correct parts for crushing and conveying equipment, including crushers, screens, belts, motors, and gearboxes.
  • Provide accurate pricing, availability, and technical details for parts via phone, email, or in-person interactions.
  • Offer recommendations on wear parts, maintenance kits, and upgrades to improve equipment performance and longevity.
• Order Management:
  • Accurately enter and process parts orders in the system, ensuring prompt fulfillment and delivery.
  • Track and communicate order statuses, including handling backorders and coordinating expedited shipments when necessary.
  • Process returns, exchanges, and warranty claims in compliance with company policies.

• Inventory Coordination:
  • Collaborate with inventory and procurement teams to maintain optimal stock levels for high-demand parts.
  • Monitor and report on trends in parts usage to anticipate future inventory needs.
• Sales Growth:
  • Proactively promote parts, maintenance solutions, and service contracts to meet or exceed sales targets.
  • Build and maintain strong relationships with customers to foster repeat business and referrals.
  • Stay informed on new products, equipment upgrades, and industry developments to educate customers and identify sales opportunities.
• Collaboration and Communication:
  • Work closely with service technicians and field teams to ensure accurate parts are available for repairs and installations.
  • Coordinate with suppliers and manufacturers to resolve technical issues and source specialized components.

Qualifications

• High school diploma or equivalent; technical certification or associate degree in a related field preferred.
• 2+ years of experience in parts sales, preferably in the crushing, conveying, or heavy equipment industry.
• Strong knowledge of crushing and conveying equipment, including brands and common components.
• Proficiency in using ERP systems, parts catalogs, and CRM software.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Physical Requirements

• Ability to sit or stand for extended periods.
• Occasionally lift and move parts or materials weighing up to 50 pounds.

Work Environment

• Office-based environment with occasional visits to the warehouse or customer sites.
• May involve some travel to attend training sessions or customer meetings.

Preferred Skills

• Familiarity with crushing and conveying systems, including jaw crushers, cone crushers, vibrating screens, and belt conveyors.
• Experience working with OEM and aftermarket parts.
• Ability to interpret technical drawings and schematics.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.