Infrastructure Technical/business Analyst - TEKsystems

Description

Please add submittal questions and location to resume:

1.What is your experience with incidents, outages and critical alerts? What steps would you take after you were pulled in to respond to an situation like this?

2.Do you have experience working on projects? If so, so what role did you play? What was your biggest contribution to the project team?

Absolute Musts for Candidates:

-Soft skills are important for this role, a lot of collaboration in this role

-How IT Global Infrastructure works and the importance of how effects the plant

-Project coordination

Location- This position based in Mankato, MN with some travel to other processing plants in Fairmont MN (once a month), Fargo, ND and Hallock, MN (Fargo and Hallock, once a quarter). Preference for 5 days on-site, but willing to consider hybrid of 4 days on-site and 1 day remote.

More detailed JD attached

Responsible for management of IT Infrastructure at the client's processing plants, including day-to-day oversight, issue resolution and project coordination for small to medium sized work efforts, enhancements and implementation of new technologies. Work on a team of systems analysts and engineers and partner with a full complement of IT teams, including Network, Voice, Servers, Surveillance and Security/Threat Prevention. Support OT systems alongside dedicated OT applications teams. Primary point-of-contact for plant leadership to enterprise IT.

Job Responsibilities

Business Systems Engineer / Project Coordinator (GENERIC)

IT Global Infrastructure, Service Delivery Team

Summary

The Business Systems Engineer (BSE) on the Service Delivery Team in IT Global

Infrastructure supports work efforts that deliver infrastructure products and services to

business units across the Enterprise. The BSE plays a role from identification of need

through deployment and testing.

The BSE incorporates enterprise infrastructure protocol and good practices into all work

initiatives and takes an ownership role in ensuring consistent, reliable, and high-value solutions

are implemented and can be efficiently supported.

A core expectation of the BSE is the ability to be collaborative and work cross-functionally with

a variety of IT teams, including Product teams, the IT Service Center and Operators and

systems architects, as well as subject-matter experts and stakeholders from business areas

across the enterprise. In partnership with these groups, the BSE coordinates external vendors,

establishes work plans and timelines, develops test and acceptance criteria, and implements

initiatives that bring value to the client and achieve business goals.

General Responsibilities

▪ Provide consistent and satisfactory customer service to internal customers and colleagues,

operating with a strong sense of accountability and integrity

▪ Build relationships with Business, IT customers and 3rd party vendors and suppliers

▪ Follow the the client's Leadership Expectations; demonstrate capabilities in all interactions

▪ Follow all IT, Global Infrastructure and team policies and procedures

▪ Maintain and promote a strong safety culture and follow all safety policies, procedures, and

regulations. Identify and communicate workplace hazards and correct or seek assistance in

correcting unsafe actions or conditions.

Functional responsibilities

▪ Work with other IT analysts, engineers, and business stakeholders to do the following:

− understand and document the business case and how systems function end-to-end

in the current state, focusing particularly on requirements and dependencies for

infrastructure components or services

− assist with the design, upgrade, and monitoring of systems

− determine hardware required to support business systems and processes

▪ Document use cases, business requirements and system requirements important to the

delivery of infrastructure products and services

▪ Coordinate staging, installation and configuration of new or upgraded systems

Last Reviewed 07/25/2024

▪ Test or coordinate testing for bugs and errors prior to go-live; develop test plans and

document the successful completion of testing prior to go-live; work with Service Delivery

Team Manager to engage the client's Quality Assurance for assistance if needed

▪ Create diagrams and process flows that aid in the ability to provide infrastructure products

and services

▪ Maintain platform and/or project documentation according to the Global Infrastructure

Document Storage Procedure

▪ Document issues, enhancement requests and feedback from internal customers according

to standard IT and Global Infrastructure procedures, as well as Service Delivery team

guidelines and best practices

▪ Manage and resolve incidents using ServiceNow

▪ Submit and manage Change Requests using ServiceNow according to IT policy and

procedures

▪ Lead or co-lead work efforts that aim to deliver infrastructure services for the clients remote sites,

plants, and terminals

▪ Utilize appropriate tools and invoke key concepts from project and performance

management approaches, including project charter, A3, critical path analysis, timeline and

milestones, stakeholder analysis, and issue & risk management

▪ Proactively prioritize business needs and effectively manage time and resources to

complete critical tasks

▪ Procure new gear and hardware for work efforts using Coupa according to Global

Infrastructure equipment standards and guidelines

▪ Use Azure DevOps to manage assigned work efforts. Keep DevOps records maintained and

current in accordance with Service Delivery team guidelines and best practices

▪ Engage and manage Smart Hands contractors according to Global Infrastructure’s Smart

Hands policy and procedures

Minimum Qualifications (required)

• High School Diploma (or equivalency)

• Some IT experience as a business systems analyst, infrastructure analyst or related position,

or a combination to include:

o Experience with infrastructure centric projects dealing with desktop, server,

LAN/WAN and firewall technologies

o Experience with firewall, router/switch integration and implementation working

with ISPs, vendors, and remote sites

o Experience in business systems analysis, gathering business and system

requirements, writing use cases and test cases, and developing specifications,

diagrams, and flowcharts

o Demonstrated comfort and knowledge of project coordination concepts, including

drafting charters, establishing and managing to timelines and milestones, conducting

stakeholder analysis, and drafting status reports

o Familiarity with Microsoft Office, especially PowerPoint, Visio, and Teams

o Experience working as a member of a cross-function team

o Demonstrated problem-solving and critical thinking skills

Last Reviewed 07/25/2024

• 2+ years direct or indirect leadership experience on small to medium size enterprise

initiatives

Additional Qualifications

• Bachelor's degree preferred in Information technology, Computer Science, Computer

Engineering, Information Technology, Information Technology Management, or a related

field

• Knowledge of performance improvement methodologies, like LEAN

• Knowledge of system and network development methodologies, like Agile

• Familiar with Azure DevOps

• Ability to work in a team environment without direct supervision, with teams consisting of

both IT and business process owners

• Management or coordination of 3rd party vendors and suppliers

• Proven ability to see the big picture, while also driving work efforts at the detail-level

Skills

Business analysis, Requirement gathering, infrastructure

Top Skills Details

Business analysis, Requirement gathering, infrastructure

Additional Skills & Qualifications

N/A

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $40.00 - $55.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mankato,MN.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.