Information Technology Support Engineer - Crescent Solutions

Please call/email with most updated resume:

AbelM@CrescentSolutions.net

949.529.5915

Please DO NOT apply if you cannot currently commute to the listed location on a daily basis

Candidates must have direct experience with Active Directory and within heavy Windows environments

IT Engineer - Pompano Beach, FL

We are seeking a highly motivated and collaborative IT Engineer to join our Technology department within our corporate office.

Our IT Engineer will be the primary point of contact for all technical support both on-site and remotely across all other locations.

General Position Responsibilities:

• Initial point of contact for customers seeking technical assistance on site and remotely.
• Perform troubleshooting steps, to both on site customers and those located in remote offices.
• Build out and deploy Windows PCs and notebooks.
• Installation and maintenance of hardware and software.
• Printer and copier maintenance.
• Assist with resolving a wide range of IT issues, including networking, and applications.
• Installation and/or relocation of IT equipment, including PCs, monitors, printers, copiers and server room equipment. (Heavy lifting of IT/computer equipment required)
• Able to maintain records, document, and manage tickets through Help Desk ticketing system.

Qualifications & Experience:

• 6+ years customer support/help desk experience
• Knowledge and experience with Windows 10
• Knowledge and experience with Microsoft Office 365
• Knowledge and experience with Azure
• Knowledge and experience with Active Directory and group policies
• Knowledge and experience with iPhones
• Knowledge and experience with VDI
• Experience with detailed documentation and ticketing
• Ability to work independently and communicate clearly
• Must possess strong troubleshooting skills.
• Ability to prioritize and handle multiple projects simultaneously.
• Willingness to learn new systems and skills.
• Ability to define problems, collect data, establish fact, and draw valid conclusions.
• Outstanding customer service skills and time management skills.
• Effective communication skills, both written and verbal.
• Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
• AA, BS/BA in IT, CS, or related fields, or relevant experience and industry certifications