Information Technology Intern - Service Source

$12 hourly






Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.








Job Summary


The Information Technology (IT) Intern will be providing IT support to both the IT department and company staff. This is internship program is for approximately 30 hours/week. This is a 12-month program of learning and job experience for job seekers who have a documented disability.




Primary Duties


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.



+ Support IT asset Inventory.


+ Responsible for set up of new systems and rebuild of old systems.


+ Set up end user profiles.


+ Install/configure software and firmware updates.


+ Contact vendors for hardware support.





Additional Responsibilities



+ Schedule and deploy systems to end users.


+ Assist end users with logging to systems.


+ Enter support tickets and answer phones.


+ Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues.


+ Perform other responsibilities as assigned.





Qualifications: Education, Experience, and Certification(s)



+ High School Diploma or a General Equivalency Diploma (GED) required.





Knowledge, Skills, and Abilities



+ Knowledge of basic computer hardware, including installation and troubleshooting.


+ Experience with desktop windows 10 and server operating systems.


+ Proficient written and oral communication skills.


+ Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills.


+ Ability to present ideas in user-friendly language.


+ Highly self-motivated and directed. Keen attention to detail.


+ Good customer service orientation. Experience working in a team-oriented, collaborative environment.







Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.




Safety & Health Responsibilities


ServiceSource is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides, and standards. With this understanding, all employees are required to:





+ Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws.


+ Adhere to all corporate and local safety plans, policies, practices, and standards.


+ Be aware of and follow all safety rules of your work site.


+ Report any unsafe conditions or accidents to your supervisor.


+ Practice standard precautions (formerly universal precautions) always.


+ Participate in mandatory or available safety training.





Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .




While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.




Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.






ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.




To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s




4 Easy Steps to Apply




Step 1:Apply online to an open position.




If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.




Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact




Step 3: Submit Comprehensive Release form to a local ServiceSource contact




Step 4: Submit Documentation of Disability letter to a local ServiceSource contact




Program Outreach Specialists by Location


Aurora/Colorado Springs, Colorado


(719) 510-2328


Co-Jobs@servicesource.org




Fort Worth, Texas


(571) 455-8541


Tx-jobs@servicesource.org




Newport News/Fort Eustis, Virginia


(757) 503-1222


FtEustis-jobs@servicesource.org




Northern Virginia, Washington, DC, Maryland


(703) 970-3697


VAMDDC-Jobs@servicesource.org




Northern Virginia/Quantico/Washington, DC – Food Services


(571) 455-0195


Jobs-VA-FoodService@servicesource.org





St. Louis, Missouri


(314) 202-9199


Stl-jobs@servicesource.org




Boyers, Pennsylvania


(571) 455-8541


Boyers-jobs@servicesource.org




North Carolina/Kentucky


(910) 826-4699 ext. 4699


Jobs-NCKY@servicesource.org




Florida


(727) 538-7370


Jobs-FL@servicesource.org




DE, PA, MD and TX


(302) 765-1259


Jobs-DEPAMDTX@servicesource.org




NOTICE TO APPLICANTS


We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.


We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.




Do you need a reasonable accommodation to apply to a career opportunity online? Please click here (https://www.servicesource.org/contact-us) to view a list of Regional Office locations. Please ask to speak with Human Resources.




PAY TRANSPARENCY POLICY STATEMENT:


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.