Information Technology Intern- End User Services - New York State Civil Service

NY HELP No






Agency Insurance Fund, State






Title Information Technology Intern- End User Services






Occupational Category I.T. Engineering, Sciences






Salary Grade Hourly






Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)






Salary Range From $23.26 to $27.38 Hourly






Employment Type Full-Time






Appointment Type Temporary






Jurisdictional Class Non-competitive Class






Travel Percentage 0%













Workweek Mon-Fri



Hours Per Week 37.5




Workday




From 9 AM






To 5 PM






Flextime allowed? No






Mandatory overtime? No






Compressed workweek allowed? No






Telecommuting allowed? Yes













County Suffolk






Street Address 8 Corporate Center Drive










City Melville






State NY






Zip Code 11747













Duties Description Responsibilities include, but are not limited to:• Provide remote technical support via the Service Desk for NYSIF staff and external customers. • Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software. • Image computers. • Provide new employee onboarding support. • Configure mobile devices. • Support all ITS Teams with hardware deployments, installations and system maintenance. • Create and maintain user and instructional documentation. • Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals. • Demonstrated ability to engage in good customer service skills when working with end users is required. • Ability to lift at least 25 pounds. Responsibilities include, but are not limited to:• Provide remote technical support via the Service Desk for NYSIF staff and external customers. • Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software. • Image computers. • Provide new employee onboarding support. • Configure mobile devices. • Support all ITS Teams with hardware deployments, installations and system maintenance. • Create and maintain user and instructional documentation. • Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals. • Demonstrated ability to engage in good customer service skills when working with end users is required. • Ability to lift at least 25 pounds. #li-dni






Minimum Qualifications Minimum Qualifications:• Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State.• Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program) or be a currently enrolled graduate student or accepted in a graduate degree program.• Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent.• Must be able to work at least part-time summer (10-15 hours per week, with the opportunity to work fall and spring depending on availability); full-time summer hours preferred.Preferred Qualifications:• Preferred Major(s): Computer Science, Cybersecurity, Data Analytics, Data Science, Project Management, or Business AnalystPlease be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.






Additional Comments Please note, the hourly pay rate displayed includes location pay and/or geographic pay. Fringe Benefits: • Competitive Compensation• Future Career Growth Potential• Open and Supportive Team-Based Environment• Full Medical, Vision, and Dental (with 50%+ schedule)• Retirement Options• Public Student Loan Forgiveness (PSLF)• Possibility of Telecommuting, Flextime, and Alternative Work SchedulesNYSIF Commitment to Diversity, Equity, and InclusionThe New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.Executive Order 31Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com. Official Civil Service Title: Student Assistant






Some positions may require additional credentials or a background check to verify your identity.










Name Human Resources






Telephone






Fax 518-437-1618






Email Address hrexec@nysif.com




Address




Street 15 Computer Drive West










City Albany






State NY






Zip Code 12205













Notes on Applying Please email resume, cover letter, and school transcript (please provide to determine eligibility) to hrexec@nysif.com.