Information Technology Field Technician - System Soft Technologies

Summary:

We are seeking a skilled IT Support/Help Desk Tier 2 technician to provide advanced technical support in a dynamic desktop, applications, and field support environment. This role involves delivering effective assistance for enterprise systems, client/server systems, desktop computing, network systems, and business applications.

Responsibilities:

• Perform maintenance, troubleshooting, and repairs on IT equipment, including desktops, laptops, and network hardware.
• Diagnose and resolve complex hardware and software issues, ensuring timely and efficient response to customer service requests.
• Operate and maintain IT systems, including personal computers, peripherals, and enterprise software.
• Assist with imaging, setup, and deployment of PC/laptops for telework and monitor upgrades throughout the Department of Human Assistance.
• Provide 2nd-level help desk support, addressing escalated issues and ensuring resolution.

Qualifications:

• Proficient with Microsoft operating systems, including Windows 10; experience with Windows 11 is a plus.
• Strong knowledge of Microsoft 365 products.
• Experience with imaging software and automated imaging processes.
• Familiarity with troubleshooting hardware and software issues in desktop and network systems.
• Strong customer service skills, with the ability to address technical concerns in a professional manner.
• Excellent problem-solving and diagnostic capabilities.