IT Support Technician - Randstad USA

job summary:

Job Summary

We are seeking a proactive and customer-focused Technical Support Specialist to provide Level 1 and Level 2 IT support for end users. In this role, you will troubleshoot and resolve technical issues, support a variety of hardware and software platforms, and ensure efficient device imaging and deployment.

Key Responsibilities

• IT Support:
  • Provide Level 1 and Level 2 support for desktops, laptops, monitors, Chrome OS devices, WinBooks, printers, mobile devices, and iPads.

  • Troubleshoot and resolve technical issues across supported devices and software.

• Platform & System Support:
  • Administer and support Active Directory and Google Workplace environments.

  • Support users on Microsoft Windows, Microsoft Office Suite, OneDrive, SharePoint, Teams, Zoom, Google Meet, Google Drive, VPN Access, MacOS, iOS, and Chrome OS.

• Remote Assistance:
  • Utilize remote desktop tools to provide efficient support for off-site users.

• Device Management:
  • Image and deploy devices for new and existing users.

Qualifications

• Education & Experience:
  • Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.

  • 1 - 3 years of experience in IT support or a similar role.

• Technical Skills:
  • Proficiency in supporting Windows, MacOS, and Chrome OS platforms.

  • Experience with Active Directory, Google Workplace, and remote support tools.

  • Familiarity with imaging and deployment processes.

• Soft Skills:
  • Solid communication and interpersonal skills.

  • Customer-focused mindset with excellent problem-solving abilities.

  • Ability to manage multiple tasks and prioritize effectively.

 
location: Morton, Pennsylvania
job type: Contract
salary: $26 - 30 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:

The Technical Support Specialist will provide Level 1 and 2 IT support to end users.

• Support desktops, laptops, displays, chrome books, win books, printers, mobile devices, iPads,

• Support Active Directory and Google Workplace

• Support Microsoft Windows, Microsoft Office, One Drive, SharePoint, Teams, Zoom, Google Meet, Google Drive, VPN Access, MAC OS, iOS, Chrome OS

• Provide Remote Support using Remote Desktop Tools

• Image and Deploy Devices

 
qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

 
skills:

Technical Support

Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.