IT Support Specialist - Range Bank
Marquette, MI
About the Job
The IT Support Specialist will be the main point of contact for employees with technology issues, and is responsible for troubleshooting, resolution, and follow-up. Other responsibilities will include infrastructure monitoring, equipment deployment, maintenance of systems/applications and a variety of technology related tasks. Schedule to include hours between 8 or 8:30 a.m. and 5:00 p.m. Monday-Friday.
Position will require travel to all Range Bank offices.
Primary Responsibilities
- Handles problem recognition, research, resolution, and follow-up for bank technology issues
- Assists employees with installation, configuration and ongoing usability of system hardware and software
- Adapts communication with employees based on their level of technical understanding
- Troubleshoots and diagnosing computer hardware and software issues
- Follows established procedures and policies to provide good system control and maintains sufficient records for good audit trail of all transactions handled by the department
- Assists and makes recommendations for future system development
- Ongoing documentation maintenance
- Participates in other projects and initiatives, as required, contributing to the continued improvement of overall company performance
- Adheres to Range Bank policies and procedures
- Upholds the highest level of confidentiality and cyber security awareness
Minimum Requirements
- 2 years IT experience or some college in related field
- Strong problem solving, attention to detail and troubleshooting skills
- Advanced knowledge of Microsoft Office 365 including Outlook, Work, Excel and PowerPoint
- Ability to maintain and prioritize multiple tasks and projects
- Ability to apply good judgment in decision-making
- Ability to communicate highly technical information to non-technical users
Preferred Qualifications
- College degree in the information technology field, or equivalent experience
Full Time Benefits include:
- Paid time off (2 weeks to start)
- Volunteer time off (1 day per year)
- Paid holidays (9.5 days per year)
- Health insurance through Blue Cross Blue Shield of Michigan
- Telehealth with $0 copay
- HSA plan options, including employer contribution
- Vision
- Dental
- 401(k) retirement plan with up to 4% match (after 1 year)
- Short term disability insurances (paid 100% by company)
- Long term disability insurance (paid 100% by company)
- Life insurance (paid 100% by company)
- Voluntary life insurance
- Employee Assistance Program
- Employee Stock Purchase Plan
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.