IT Support Engineer - Evolution Americas

America’s 1st online casino is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Since 2006, Evolution has been the leading product company of virtual casino games. We’ve evolved the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world.

Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, Fairfield, Connecticut and Vancouver, Canada.

Summary

The IT Support Specialist is responsible for proper, high quality and timely execution of their job obligations.

Responsibilities

• • First/Second line IT support for company internal users and contractors.
  • Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
  • Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
  • Managing user device environment using user device management tools.
  • Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
  • Physical network related tasks (patching, device installation, ports assignment).
  • Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
  • Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
  • Working closely with the facility and security teams to resolve security issues.
  • Constant development and improvements of local IT infrastructure.
  • Performing other duties, as asked by the manager, which are related to this position.
  • Replacing colleagues or direct manager during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
  • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
  • Accounts management.
  • Providing IT assets management according to internal procedures.
  • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
  • Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.
  • Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.
  • Provisioning system updates and deployments according to respective internal procedures.
  • User request fulfilment according to established SLAs.

Qualification Requirements and Competences

• • Secondary (higher, special etc.) education.
  • Good written and spoken English.
  • Fundamental IT skills – hardware, OS, applications, networking, security.
  • At least 2-year experience in supporting user IT devices hardware and software.
  • Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
  • Fundamental knowledge of IT procedures and security principles.
  • Certifications on IT systems administration/support preferred
  • Enterprise employment experience preferred.
  • Certification on installation and maintenance of Data Centers hardware and infrastructure preferred.
  • Certification on electrical safety qualification preferred.
  • Knowledge on managing IT assets inventory.
  • Knowledge of server OS and networking devices configuration, installation and maintenance preferred.
  • Experience in installation and maintenance of Data Centers hardware (servers, networking) and rack infrastructure (racks, cabling).
  • Knowledge on fundamentals of Data Centers operations – racking, cooling, cabling, power.
  • At least 2-year experience in purchasing of IT hardware and software.

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution USA was established in 2018. More information on Evolution.com.

For more information visit www.evolution.com 

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All your information will be kept confidential according to EEO guidelines.