IT Specialist (troubleshoot both hardware and software issues, Test plans, system level testing) - MVP Consulting

HBITS-06-13733

Day to day tasks include but are not limited to the following:

• Assist end-user customers and resolve user's technical problems.
• Ghost PC's when necessary.
• Manage user accounts.
• Maintain inventory of equipment and software.
• Perform hardware repairs on PC's and laptops, printers and bar code scanners.
• Assist in the setup and installation of TraCS software.
• Setup and troubleshoot and administer Oracle, MS SQL and Access databases.
• Support and troubleshoot application issues.
• Coordinate and Conduct classroom style trainings to local police agencies.
• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
• Conduct testing of application.
• Develop test plans for testing application.
• Set up and take down conference room technologies for vendors, presentations, training, classes, etc.
• Create and Coordinate Install Schedules.
• Install and Troubleshoot SPIDER Application.
• Install and Configure IIS/FTP for multiple operating systems.
• Setup, Test and Troubleshoot wireless solutions.
• Coordinate with Local Agency IT Staff for the implementation of TraCS.
• Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS.

IT Specialist
Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Senior 60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.

1. 60 months of experience working with end users to troubleshoot both hardware and software issues.
2. 36 months of experience working in a second-tier help desk environment.
3. 36 months of experience in developing test plans and performing system level testing.
4. 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.)
5. 36 months of experience in conducting technical and end-user training in a classroom environment.
6. 36 months of experience in developing technical documentation and training materials.
7. 6 Months of experience in ghosting/imaging hardware.
8. 12 months of experience supporting Traffic and criminal software in a law enforcement environment.
9. Bachelor's Degree
10. 12 months of experience in configuring and troubleshooting wireless devices.