IT Service Desk Analyst - TEKsystems

This is a contract-to-perm role. The IT Support Technician will work out of the Seattle office in Fremont area. Parking is NOT PROVIDED, so be prepared to pay for parking out of pocket or rely on the bus.

Qualified candidates must have experience with Windows AND Mac.

Description

• Support, maintain, and partner with outside teams to enhance services relative to the following technologies and services:

o Client deployment solutions

o Microsoft Active Directory accounts, (provisioning and de-provisioning)

o Client Endpoint Protection Services

o VPN accounts

o Collaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP)

o Client systems (workstations, laptops, mobile devices, product fulfillment devices,)

o Mobile device management

o ServiceNow and Jira Service Management (ticketing systems)

• Prioritize work with varying levels of urgency, to ensure SLAs are met and customers are kept up to date on statuses

• Participate in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.

• Provision and manage accounts that are used by company employees, contractors and partners to access corporate systems, services, applications and networks.

• Onboard new employees with hardware, peripherals and access

• Perform first and second level diagnostics and device troubleshooting

• Continual improvement – contribute ideas and solutions to make technology and processes work better for our customers.

• Enter accurate and current case documentation for all assigned incidents and requests.

• Contribute to knowledgebase documentation pertaining to corporate technology assets, standard operating procedures and access request forms.

• Demonstrate professionalism, maintain confidentiality and discretion when dealing with sensitive issues.

• Follow Brooks and Service Desk documented processes where defined

• Perform other systems administration and service management duties as necessary or assigned to meet the needs of the company

Skills

knowledge management, documentation management, Windows operating systems, Mac, ServiceNow, Exchange, Active Directory, Teams, Office 365, Jira

Top Skills Details

knowledge management, documentation management, Windows operating systems, Mac

Additional Skills & Qualifications

 Associates or above degree in IT, or relevant IT focused certifications

 Intermediate to Advanced account provisioning experience (Active Directory & application based permissions)

 Hands on Teams-enabled conference room support experience

 Basic to intermediate scripting experience

 Working experience with either ServiceNow or Jira Service Management

 Presentation skills - comfortable presenting in person or virtually on an IT related topic for training purposes or onboarding

 Technical writing/documentation skills

 Ability to travel on a periodic basis to support technology at Brooks events

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $28.00 - $32.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.