IT - Service - Customer Support Engineer - The Fountain Group

Hello,
 
My name is Sanoop, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Support Engineer for a prominent client of ours. This position is located in Los Angeles, CA 90039 (Onsite Role).
 
If you are interested in hearing more about the position please respond to this posting with your resume attached or send me an email at sanoop.p@thefountaingroup.com or can reach me at (813) 444-6349.
 
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
 
Hourly Rate on W2:  $35-41/hr on W2

Job Description: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. 

Skills:

• Desktop Support experience within Lab setting for system hardware and software, PCs, and networking/wireless networking.
• SAP, ServiceMax a plus.