IT Patient Support Specialist (COB000001600) from Innova
New York, NY
About the Job
Innova Solutions is immediately hiring for a IT Patient Support Specialist!
Position type: Full-Time Contract
Duration: 6+ months
Location: Must be able to work on-site in New York City
IT Patient Support Specialist
Looking for a Patient Support/Service Desk Analyst who will be heavily interacting with patients assisting them IT support. Patients utilize MyChart for their health records and a lot of the time, they aren't able to access their profiles to review their medical results, etc.
Will be tracking/monitoring ticket progress per SLA's, closing them out when resolved, etc.
Need someone with excellent customer service skills, great communication abilities (would be great if they were bilingual-Spanish), along with strong support/IT skills.
This is a great opportunity to get their foot in the door, prove themselves, then eventually move into either a Level 1/2 technical support type role.
They will also be given a typing test, hence the reason they need to conduct these interviews on a computer and not on a smart phone; Looking for these candidates to type at least 40 WPM. Needs to be able to take the interview via laptop or desktop (not from a smart phone)
Will be working Mon-Fri (8 a.m.-4 p.m.) Majority of the time will be working remotely (needs own computer equipment), however, there might be a chance down the road for them to work onsite (downtown NYC), but as of now, it's 100% remote. Will need to clear OHS just in case they are asked to work onsite.
Resume/Submittal/Reference forms must all be saved within one document. Here's what you need to name the file:
COB#_FirstName_LastName_Submittal_MomentumResourceSolutions
5 resume limit; 5 business days in order to submit qualified candidates???
JOB SUMMARY
The Systems Analyst will serve as front-line, level 1, IT support for the NYCHHC Patients, which includes seven hospital networks and Corporate office. Monitor and answer the phone calls, e-mail messages portal support and auto-triggered request queues during their assigned tour (I, II or III). Provide support for Patients IT issues, promote and / or escalate problems and incidents. Provide real-time Service Desk coverage to meet and exceed service level requirements and Patient Support expectations.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Provide NYCHHC patients with a single point of contact for all IT related Patient issues and requests.
• Manage level 1 service Incidents from report to resolution.
• Provide support and services to NYCHHC Patients, seeking to resolve as many IT needs as possible at level 1.
• Contribute to the continuous process improvement of the IT Patient Support
• Remain technically knowledgeable and current on all IT technology.
QUALIFICATIONS / EXPERIENCE/ DEPARTMENTAL
• Manage level 1 IT Patient Incident/service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user help requests
• Triage requests and incidents to ensure accurate transfers and escalation, per service level agreements (SLA)
• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
• Follow escalation and paging procedures to ensure SLAs are being met
• Provide support and services to patients, seeking to resolve as many calls as possible at level 1:
• Provide support for issues related to Epic MyChart password resets.
• Provide Patients with a single point of contact for IT needs.
• Provide a positive experience to the patients through meeting and exceeding Patient expectations, and engendering confidence that requests will be resolved
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations when necessary along with working various shifts
CORPORATE REQUIREMENTS
• An Associate Degree in a relevant field from an accredited college or university or High School diplomat; and, or
• One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs.
The ideal candidate will have: 1-2+ years of experience
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Mia Harpster
Senior Recruiter
PAY RANGE AND BENEFITS:
Pay Range*: Between $21-24/hr W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
• One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Position type: Full-Time Contract
Duration: 6+ months
Location: Must be able to work on-site in New York City
IT Patient Support Specialist
Looking for a Patient Support/Service Desk Analyst who will be heavily interacting with patients assisting them IT support. Patients utilize MyChart for their health records and a lot of the time, they aren't able to access their profiles to review their medical results, etc.
Will be tracking/monitoring ticket progress per SLA's, closing them out when resolved, etc.
Need someone with excellent customer service skills, great communication abilities (would be great if they were bilingual-Spanish), along with strong support/IT skills.
This is a great opportunity to get their foot in the door, prove themselves, then eventually move into either a Level 1/2 technical support type role.
They will also be given a typing test, hence the reason they need to conduct these interviews on a computer and not on a smart phone; Looking for these candidates to type at least 40 WPM. Needs to be able to take the interview via laptop or desktop (not from a smart phone)
Will be working Mon-Fri (8 a.m.-4 p.m.) Majority of the time will be working remotely (needs own computer equipment), however, there might be a chance down the road for them to work onsite (downtown NYC), but as of now, it's 100% remote. Will need to clear OHS just in case they are asked to work onsite.
Resume/Submittal/Reference forms must all be saved within one document. Here's what you need to name the file:
COB#_FirstName_LastName_Submittal_MomentumResourceSolutions
5 resume limit; 5 business days in order to submit qualified candidates???
JOB SUMMARY
The Systems Analyst will serve as front-line, level 1, IT support for the NYCHHC Patients, which includes seven hospital networks and Corporate office. Monitor and answer the phone calls, e-mail messages portal support and auto-triggered request queues during their assigned tour (I, II or III). Provide support for Patients IT issues, promote and / or escalate problems and incidents. Provide real-time Service Desk coverage to meet and exceed service level requirements and Patient Support expectations.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Provide NYCHHC patients with a single point of contact for all IT related Patient issues and requests.
• Manage level 1 service Incidents from report to resolution.
• Provide support and services to NYCHHC Patients, seeking to resolve as many IT needs as possible at level 1.
• Contribute to the continuous process improvement of the IT Patient Support
• Remain technically knowledgeable and current on all IT technology.
QUALIFICATIONS / EXPERIENCE/ DEPARTMENTAL
• Manage level 1 IT Patient Incident/service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user help requests
• Triage requests and incidents to ensure accurate transfers and escalation, per service level agreements (SLA)
• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
• Follow escalation and paging procedures to ensure SLAs are being met
• Provide support and services to patients, seeking to resolve as many calls as possible at level 1:
• Provide support for issues related to Epic MyChart password resets.
• Provide Patients with a single point of contact for IT needs.
• Provide a positive experience to the patients through meeting and exceeding Patient expectations, and engendering confidence that requests will be resolved
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations when necessary along with working various shifts
CORPORATE REQUIREMENTS
• An Associate Degree in a relevant field from an accredited college or university or High School diplomat; and, or
• One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs.
The ideal candidate will have: 1-2+ years of experience
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Mia Harpster
Senior Recruiter
PAY RANGE AND BENEFITS:
Pay Range*: Between $21-24/hr W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
• One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Salary
$21 - $24 per hour