IT Manager - HEICO Corporation

POSITION: IT Manager
LOCATION: Chatsworth, CA
SHIFT: Day (7:00 am – 5:30 pm; Monday thru Thursday)
FLSA: Exempt
ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Manage the IT Department, which consists of 2 IT Support Specialists.
* Maintain ERP/MRP system and support team members with the application(s).

* Identify departmental process improvements utilizing the ERP system.
* Train departments on ERP and various system functions as needed.
* Manage customization projects with direction from the IT Director.
* Maintaining various software/hardware systems that fall under the IT Infrastructure not listed (Servers, Phones, Emails, Cameras, Door Access Controls, etc.).
* Perform daily and monthly reviews of the IT systems (following a checklist of activities).
* Maintain backup systems with quarterly restore tests.
* Establish and maintain user accounts, profiles, file sharing, access privileges and security.
* Advanced knowledge in deploying new hardware, software, and various IT systems/resources.
* Provide technical support to users for hardware, software, and connectivity issues (Internet, network, email, VOIP phones, printers, etc.).
* Respond to out-of-band tasks both during regular hours and on-call.
* Assist in maintaining computerized production floor equipment.
* Maintain contact with system vendors to achieve maximum operation and utilization.
* Installation, repair, and wiring of computer equipment and networks as needed.
* Installs, upgrades, and configures workstations, laptops, network printing, directory structures, rights, security, software and file services.
* Other duties as assigned.

EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE:

* A 4-year technical bachelor’s degree in information technology, Computer Science or Engineering required. Equivalent experience may be accepted.
* General Technical knowledge should include the following: Microsoft Server, Microsoft Windows, Microsoft Office Products, Office365 administration, TCP/IP, Ethernet, Enterprise Endpoint Protection, Scripting, Wireless Networks, and Router Management.
* Minimum of five years of hands-on technical support experience. Must be well-organized, flexible and able to work in a fast-paced, manufacturing environment.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, company policies, and procedure manuals.
* Work must be performed at a high-quality level. Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail.
* Cyber-Security “best practices” knowledge required.
* Administration of approximately 250 Users.
* Read/Write Fluently in English.
* Cooperation with others in a team environment.
* Monitor environmental conditions of all servers, infrastructure, and systems.
* In Depth Knowledge/Troubleshoot Skills in Server and workstation Hardware and Software Systems.
* Provide visibility of hardware/software/license capacity and consumption to management
* Accurately maintain/update help-desk software to track incidents and resolutions.
* Root Cause Analysis in response to all Incident, Ticket System, or Management requests.
* Ability to coordinate issues with 3rd party hardware/software support when needed.
* Sustained dependable attendance.

* Self-motivated. Must be able to work independently and efficiently to meet deadlines with changing work methods to accomplish tasks.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

* Regularly required to sit for long periods of time.
* Regularly required to walk up and down stairs.
* Regularly required to talk or hear.
* Regular use of hands and tools.
* Domestic business-related travel, valid driver’s license required
* Regularly lift and/or move up to 20 pounds.
* Occasionally required to lift and/or move up to 50 pounds.
* Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
* Vision abilities include close vision, color vision and ability to adjust focus.
* Noise level is usually moderate.
* The work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and production floor environments.

ADDITIONAL QUALIFICATIONS:

* Epicor ERP Web Interface Application Studio & Reporting development
* Microsoft Certified Systems Engineer (MCSE), CompTIA A+, or CompTIA Network+
* Familiarity with basic MRP/CRM concepts and/or working in a manufacturing environment.
* Management of Virtualization platforms (Nutanix or VMWare)
* PHP / MySQL / MS SQL database administration
* Cisco Router configuration / administration
* Website Hosting and/or WordPress experience
* Linux experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled