IT Helpdesk/ Support Executive at Tata Consultancy Services
milford, OH 45150
About the Job
Job Description:
Requirements (must have):
- Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
- Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality
- Investigate and provide resolution for cases/tickets concerning assets
- Offer solutions and/or fixes for issues
- Involved in testing of new tools and dashboards
- Active awareness of multiple simultaneous case tickets with meticulous attention to detail
- Ability to provide insights, RCA’s(root cause analysis) and suggestions based on observations from the end customers and their experience
- Collect data from various sources and organize in defined templates and tools for further reporting
- Create/update standard operating procedure documents
- Manage multi device monitoring set up
Requirements (must have):
- High School Graduate (Associates Degree preferred)
- 2+ years of professional experience (education will be considered in lieu of experience)
Salary
17 - 22 /hour