IT Help Desk Administrator at Jobot
Burlington, MA 01803
About the Job
Growing Multi-Physics Software organization is seeking IT Help Desk Administrator who would like to move up within their career!
This Jobot Job is hosted by: Giulia Saier
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $55,000 - $75,000 per year
A bit about us:
Our client is a global leader in specialized engineering software development with a 35+ year track record of innovation in computer-aided engineering and scientific computing. Their products are trusted by engineers, researchers, and scientists worldwide for solving complex technical challenges and accelerating product development.
With offices across North America, Europe, and Asia, they maintain a strong presence in the technical computing industry. Their continued growth and success stem from their commitment to pushing the boundaries of simulation technology while maintaining a collaborative, innovation-focused workplace culture.
This position is fully in office, remote applicants will not be considered
Why join us?
Job Details
Essential Duties and Responsibilities:
Requirements:
This is a full-time, permanent position with an industry-leading technology company. The ideal candidate will be self-motivated, detail-oriented, and passionate about providing excellent IT support while contributing to infrastructure improvements.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Giulia Saier
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $55,000 - $75,000 per year
A bit about us:
Our client is a global leader in specialized engineering software development with a 35+ year track record of innovation in computer-aided engineering and scientific computing. Their products are trusted by engineers, researchers, and scientists worldwide for solving complex technical challenges and accelerating product development.
With offices across North America, Europe, and Asia, they maintain a strong presence in the technical computing industry. Their continued growth and success stem from their commitment to pushing the boundaries of simulation technology while maintaining a collaborative, innovation-focused workplace culture.
This position is fully in office, remote applicants will not be considered
Why join us?
- Compensation commensurate with skills and experience!
- Health and 401(k) plans with a company match and other benefits!
- Generous vacation time!
- Believe in work-life balance for all employees!
- Excellent room for growth on the team!
Job Details
Essential Duties and Responsibilities:
- Provide technical support across Windows, Mac, and Linux operating systems
- Handle user queries via multiple channels (phone, email, chat, in-person)
- Support software including operating systems, Microsoft Office, and other productivity tools
- Troubleshoot hardware issues for computers, printers, and wireless devices
- Configure and install equipment, including imaging and automation of Windows systems
- Manage help desk ticketing system and develop knowledge base solutions
- Maintain patch management and system updates
- Support remote access systems (VPN, Remote Desktop, VNC)
- Manage phone systems including UcaaS solutions
- Monitor system alerts and handle global ticketing
- Maintain software deployment across all endpoints
- Create system documentation and conduct periodic reviews
- Collaborate with global IT team on network specifications and security requirements
- Support users across multiple time zones (EMEA, US, APAC)
- Manage inventory control and equipment supplies
- Work with business-critical applications (JIRA, Confluence, MS Office)
- Support development and testing environments in Linux and Mac
Requirements:
- Bachelor's degree in IT, Computer Science, or related field preferred
- 1-2 years helpdesk or systems administration experience
- Strong Windows Server and Active Directory knowledge
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- CompTIA A+, Network+ or Microsoft certifications desired
- Must be eligible to work in the U.S. (No visa sponsorship available)
This is a full-time, permanent position with an industry-leading technology company. The ideal candidate will be self-motivated, detail-oriented, and passionate about providing excellent IT support while contributing to infrastructure improvements.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
55,000 - 75,000 /year