IT Desktop Support at US Tech Solutions

Duration: 06+ months contract

Job Description:

• The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY.
• This position may require the candidate to be available for on call 24/7 coverage.
• The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365).
• Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
• This position reports directly to the IT Site Lead.

Responsibilities:

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Microsoft and 3rd party)
• Troubleshooting Cisco VPN connectivity
• Remediating/minimizing anti-virus threats
• Remote connection/utilization
• Imaging and deployment server utilization
• Asset lifecycle management skills
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• Printer/driver troubleshooting & installation
• IPT based Telephony Device Management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware

Experience:

• 2 years of related experience
• Infrastructure cross connect installation –patching cables
• Hardware Experience (beyond imaging/deployment)
• Remote server reboot
• Moving/installing IT equipment within your space and cabinets–rack, stack, cable and work with Vendor or Network Team to go live
• IT hardware installations
• Physical server and network gear reboot
• Power cycling IT Equipment
• Onsite/offsite technical assistance and troubleshooting
• Providing remote console access
• Escort IT Vendors for other IT Teams (where permitted)
• Procurement of IT goods and services
• Receiving/shipping of IT goods
• Ensures discreet handling of all business and maintains the highest level of confidentiality
• Prioritizes duties and works on several tasks simultaneously
• Demonstrates flexibility and willingness to change priorities at a moment’s notice

Skills:

• Active Directory, Troubleshooting

Education:

• Associate degree (minimum)

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:
Name: Alok
Email: alok.s@ustechsolutionsinc.com
Internal Id: 24-27639