IT Desktop Support - Computer Task Group, Inc
Harrodsburg, KY 40330
About the Job
Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!
CTG's premier client has a contract assignment for IT Desktop Support.
Type: Contract
Job Title: IT Desktop Support
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position requires the candidate to be available for on call 24/7 coverage on a rotational basis. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to):
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (OneDrive, Office365, etc.)
- Troubleshooting Cisco VPN connectivity
- Familiarity supporting Citrix connectivity
- Dameware remote connection/utilization
- Altiris Deployment server utilization
- Asset management skills
- Microsoft Edge and various browser(s) support
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Conference Room equipment
- Printer/driver troubleshooting & installation
- ServiceNow utilization
- Microsoft Teams support
- Deployment/configuration of standard IP telephony
- Hardware ordering/deployment
Additional responsibilities may include:
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling/follow-ups
- End user equipment moves (disconnect/reconnect)
- Multi-team interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE server(s)
- Smart-Hands tasks/functions outside of standard operational work
Additional Information
- No third party resumes will be accepted
- Drug testing and/or other employment-related inquiries may be conducted
- CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
- All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
- CTG is an Equal Employment Opportunity employer
- CTG is an E-Verify Company
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olanat 585-314-7654 or rebecca.olan@ctg.com. Kindly forward to any other interested parties—thank you!
About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.