IT Deployment Coordinator - Savers / Value Village

Job Title: IT Deployment Coordinator ( POS Systems Support experience required)

Pay Range: $59,326.00 - $85,429.00

Savers Benefits

Geographic & job eligibility rules may apply 

Healthcare Plans  

• Comprehensive coverage (medical/dental/vision) at a reasonable cost 
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)  

Paid Time Off  

Sick Pay 

Vacation Pay  

• Paid vacation time begins accruing on hire date  
• Accrual rate ranges from .019 to .038 per regular hour worked   

Holiday Pay  

• Based on position and full-time/part-time status  
• 6 paid holidays plus 1 to 2 additional floating holidays  

Team member discounts 

• Up to 50% off store merchandise  

Flexible spending accounts  

• Use pre-tax dollars for eligible health and day care expenses  

Employee Assistance Program (EAP)  

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance 

 Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan 

 Additional Benefits 

• Annual Bonus
• Performance Merit Increases  
• Disability Insurance  
• Parental Leave    

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

This position supports the Field Deployment Services (FDS) Team’s efforts to deploy technology to new stores and other enterprise initiatives by supporting Savers' vision and ensuring the viability and sustainability of the retail systems environment with a focus on functionality, high availability, security, resource availability and optimization. Performs as a technological knowledge leader within the Deployment Services team to confirm that standards and policies are implemented and adopted with in the team functions. This job leads the ongoing implementation and maintenance of the POS multi-tiered, multi-platform application and integration architecture. This position reports to the IT Manager of FDS.

Essential Job Functions:

• Configures Retail systems environment by working with business partners and stakeholders to match business needs.
• Regular review of RetaiI Systems performance and stability. Determine corrective actions via tuning existing systems or R&D a sustainable solution.
• Regular review of Retail Systems teams policies and procedures. Adjust policies and procedures as needed. Provide guidance to the RetaiI Systems team regarding adherence to policies and procedures.
• Provide all deployment activities from deployment of software, hardware and coordination of rollout scheduling.
• Provides proactive design and architectural changes for the RetaiI Systems environment to mitigate potential future performance and capacity concerns.
• Provides Tier 3 support for all Retail Systems.
• Maintains detailed documentation of all job functions for use as reference material.
• Provides documentation and input into knowledge base articles for helpdesk and team associates.
• Maintains the company-wide help desk database for all reported and assigned incidents with stated problems, status, and resolutions.
• Informs management about system problems that are considered out of the ordinary.
• Trains lower tier support teams on new applications and hardware functionality.
• Travel to “Grand Openings” and “Go Lives” to support the technology and ensure a smooth transition from build to production.

What you have:

• Knowledge of Point-of-Sale systems and architecture
• Knowledge of POS hardware and integration points between hardware and POS software
• Knowledge of Microsoft products, including Windows Server 2003 - 2016, Windows XP - 10, core Windows Server Applications, Active Directory, Group Policy
• Knowledge of developing and implementing process automation using scripting languages, and software packaging techniques
• Advanced knowledge of MS SQL 2008R2, MS SQL 2012, MS SQL 2016
• Ability to write SQLqueries and advanced SQLqueries
• Exposure to C# and reading C# code
• PowerShell scripting capabilities
• Working knowledge of MS SQLSSRS
• Basic understanding of XML and how to read XML
• Working knowledge of virtualization
• Working knowledge of server hardware including blade infrastructure
• Working knowledge of systems management systems like Microsoft SCCM
• Demonstrated skills in technical documentation
• Demonstrated analytical, deductive reasoning and troubleshooting skills
• Ability to interact with personnel on all levels of the organization
• Ability to work independently or as a member of the team
• Ability to communicate orally and in writing
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to research future hardware/software technologies
• Ability to work within Savers' culture

Minimum Required Education, Training and Experience:

• 5- 7 years performing Systems administration in a Retail environment
• 5 - 7 years performing POS Systems support including but not Iimited to database queries and configuration changes to POS application
• Either: Microsoft Certifications (current) or Bachelor's degree in computer science or related field or combination of education and work experience

 FLSA: Exempt

Travel: 25% (US and Canada)

Work Type/Location: Remote, US

Savers is an E-Verify employer