IT Communications Specialist / Technical Writer at Softworld Inc
Chicago, IL
About the Job
Job Title: IT Communications Specialist / Technical Writer
Job Location: REMOTE - Chicago IL 60602
Onsite Requirements:
- Change management, communications, or training
- eLearning software (such as Captivate or Camtasia)
- Web/Graphic design experience
Job Description:
- The IT Communications Specialist will be responsible for providing communications strategy and support for the Information and Technology Services department.
- We are launching a new CIO newsletter and OCM webpage, which will require specific expertise.
- This position will report to the Manager of Enterprise Change Management.
Objective:
- This position will be responsible for writing, copy-editing and disseminating IT-related communications to the district, targeted audiences and the IT department, in addition to creating informational slide decks and visual materials for departmental and Organizational Change Management efforts.
Outcomes:
- Establish best practices for OCM communications & streamlined intake process
- Develop style guide and templates for communications
- Increase awareness of ITS projects & initiatives
Deliverables:
- CIO Newsletter
- ITS Communications to the district and targeted groups
- Slide Decks and visual materials for the ITS Department and OCM Initiatives
- OCM webpage on the Employee Intranet
The IT Communications Specialist will be held accountable for the following responsibilities:
- Design and execute communications strategies for technology initiatives that consider the district's complex change agenda and the diverse needs of leadership and staff at all levels
- Driving consistency in communication frequency, type, style/format, and quality of content
- Provide writing and editing support for communication plan deliverables as well as for communications that support the department's operational tasks
- Manage and support the ITS Communications Processes and guidelines
- Working with internal clients to enable the effective, timely, creative production and distribution of communications via appropriately selected channels to meet communication objectives
- Produce clear, concise, and compelling communication materials, including newsletters, emails, presentations, and intranet updates
- Collaborate with subject matter experts to translate technical information into easily understandable content
- Respond to requests for editing support
- Ensure all communications adhere to established branding standards and style
- Establish best practices for developing instructional content, including web-based tutorials, quick guides, and online videos
To be successful and achieve the above responsibilities, the IT Communications Specialist must possess the following qualifications:
Education Required:
- Bachelor's degree in communications, Journalism, English, Public Relations, Change Management, Training, Information Technology, or a related field from an accredited college or university is required
Experience Required:
- Minimum of four (4) years of professional experience with a background in change management, communications, or training
- Experience with eLearning software, such as Captivate or Camtasia, is preferred
- Web/Graphic design experience is preferred
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills; capable of communicating, collaborating, and building relationships with a wide variety of internal and external stakeholders
- Excellent attention to detail, organizational skills, and ability to effectively prioritize and multi-task in a fast-paced environment
- Ability to define problems, analyze data, and outline valid conclusions and action steps
- Ability to explain complex technical issues in a way that non-technical people can understand as well as be able to explain customer needs and priorities in a way that technical people can understand
- Capacity to work on impromptu assignments with tight deadlines
- Propensity to quickly absorb new concepts and ideas
- Proficient knowledge of multiple graphics, reporting, and pagination software (i.e., Google Suite, PowerPoint, and Word
** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **
Salary
50 - 60 /hour