IT Business Analyst - Habitat for Humanity – Charlotte ReStore
Charlotte, NC 28211
About the Job
Mission-Driven Career Opportunity
One of the leading affordable housing nonprofits in the area, Habita...
Required Knowledge, Skills and Abilities
Salesforce
1-2 years of Salesforce Admin experience, with demonstrated proficiency in the following clouds:
Sales Cloud with basic Case Management
Salesforce Experience Cloud
Preferred: Salesforce Nonprofit Success Pack
Security Management (Profiles, Permissions, Hierarchy, OWDs)
Object Management: Behavior of Standard objects and fields, Page Layouts, Creation/management of Custom Objects and Fields, Record Types
Validation Rules, Formula Building, and Quick Actions
Process Automation: Strong Proficiency in Salesforce Flow
Collaboration Tools: Activity Management, Chatter, Email to Salesforce
Lighting App Builder: Creation and Management of Lightning Page Layouts with dynamic forms and conditional lightning page layout components
Data Management: Import tools, data management best practices
Demonstrated ability to create and manage complex Salesforce Reports and Dashboards
Preferred: Salesforce Administrator certification
Experience with a wide variety of software packages and no-code/low-code tools such as SQL, MS Power Tools, etc; ability and desire to learn new technology and software on the fly
Highly process focused, able to identify, elicit, and document business and systems processes
Communication skills and experience interacting with multiple constituencies
Flexible and responsive to accommodate changes, while maintaining confidentiality of donor information
Enthusiasm for teamwork, learning, accuracy, initiative, and critical thinking
Ability & maturity to work on multiple tasks simultaneously and prioritize appropriately
Detail oriented with excellent organizational and time-management skills
Proficiency in Microsoft Office applications
College degree or equivalent
Work Environment
This position requires working primarily indoors in an office setting.
Physical Demands
Ability to work at computer
Ability to help set up for special events
Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.
Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.