IRTS Program Manager - Tasks Unlimited

Minneapolis, MN

About the Job

Employees are encouraged to bring their authentic, original, and best selves to work. We'll never discriminate against anyone's background or creed. If you're good at what you do, we want you to do it at Tasks Unlimited.

Position Summary
The IRTS Program Manager oversees the overall operations by performing supervisory, program management, and administrative duties in relation to the IRTS facility. The person in this position generally makes operational, staffing, and scheduling decisions that affect the day-to-day functioning of the program. The IRTS Program Manager coordinates a significant amount of internal communication within Tasks Unlimited, and also manages regular communication with external entities such as other mental health providers, Department of Human Services, county contract managers, and economic assistance.

Essential Job Functions
Perform designated supervisory functions (20%)

Manage the screening and training of staff in consultation with the Director of Behavioral Health and the Director of Human Resources
Oversee deployment, supervision, and evaluation of staff in consultation with the Director of Behavioral Health and Director and Human Resources
Direct and supervise staff performance with a variety of techniques, including but not limited to:
- Regularly scheduled one-to-one supervisory conferences
- Frequent informal/unstructured observation with feedback loop
- Hands-on demonstration of desired skills, role-playing of situations, etc.
- Written directives
- Requirement of various reports written by the staff
- Employee performance reviews
Interpret and explain agency policy and procedures
Act as a representative of the organization in strict accordance with the employee handbook in the preliminary approval of timesheets, vacation requests and expense reports pending final approval by management
Develop and maintain the personal expertise and skill (excluding licensed or certified activities) to perform all functions of staff in the event of unexpected absence
Serve as a positive role model by demonstrating dedication, initiative, efficiency, punctuality, sensitivity, respect for clients and staff, and courtesy to the public
Coordinate training and orientation of new IRTS facility employees

Coordinate IRTS facility’s residential and treatment services (30%)

Monitor client recruitment and admission process to ensure maintenance of occupancy goals
Serve on Admissions Committee
Communicate and coordinates provision of vocational training with vocational training team, when applicable
Assist with discharge planning to maximize likelihood of client’s successful transition to housing of choice
Serve as back-up for crisis situations

Communicate with internal and external contacts (15%)

Monitor and manages relationships with families, referral sources, funding sources, neighbors, and the general public with the purpose of enhancing client outcomes and organizational goals
Work with other staff as needed in developing and implementing a program of public relations
Assure proper maintenance and repairs of IRTS facility in order to ensure client safety, provide a positive environment, and maintain good community relationships
Represent Tasks Unlimited to the vocational and mental health communities through speaking engagements, attendance at meetings and/or other related contact opportunities

Act as Secretary/Treasurer to Board of Directors for the Tasks Unlimited Training Center (TUTC) (10%)

Assist the TUTC Board President in the preparation of agendas and meeting notifications
Provide written reports upon request from the Board of Directors

Performs a variety of administrative duties (10%)

Support facility compliance with relevant local, state and national regulatory bodies, various state statutes, and accreditation standards and report outocmes and statistics as requested by county and state entities
Coordinate communications and relationships with relevant authorities or bodies
Collaborate with other staff as needed in identifying and developing new sources of funding and program expansion ideas
Assist in the development and implementation of plans for program modifications as assigned.
Ensure that insurance companies receive any prior authorizations, group residential housing (GRH) and any other financial requests are submitted on time and are followed-up on in a timely manner

Maintain knowledge and understanding of issues in the mental health, vocational rehabilitation and supervision fields (5%)

Non-Essential Job Functions

Support Tasks Unlimited fundraising, promotional, and family events (5%)
Performs other duties as assigned (5%)

Actual percentages may vary slightly depending on jobsite location and assigned coverage

Physical Requirements of Position
Standing                                                              Occasionally
Walking                                                               Occasionally
Sitting                                                                   Frequently
Talking or Listening                                        Frequently
Stoop, kneel, crouch                                      None of the time
Reach with hands/arms                                None of the time
Typing/Data Entry                                           About half the time
Maximum weight to be lifted                    25 pounds

Equipment Used                                              Tasks Unlimited van or personal vehicle, telephone, computer, copier, printer, fax machine, Tasks Unlimited internal client database, and Microsoft Office programs

Direct Reports
(2-3) IRTS Coordinators, (1)Vocational Coordinator or Peer Specialist, (3-6) Mental Health Workers

Qualifications
Education and Experience
Required

Mental Health Professional or Mental Health Practitioner status as defined by the Department of Human Services and Minnesota Statute 245.462
Bachelor’s degree in a human services field such as Psychology, Social Work, Public Health or other related field MHP and MHP status cover the educational requirements
At least four years experience with adults diagnosed with a serious and persistent mental illness
At least one year supervisory experience.
Valid and current driver’s license

Preferred

Prior experience operating a mental health facility
Master’s degree in a related field
Fluent in a non-English language or competent in the culture of an ethnic group to which 20 percent or more of the agency’s recipients belong

Knowledge Areas

Psychology – Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research messages; and the assessment and treatment of behavioral and affective disorders
Sociology and anthropology – Group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
Law and government – Laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
Safety and security – Relevant equipment, policies, procedures and strategies to promote effective operations for the protection of people, data, property, and institutions

Administration and management - Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, and coordination of people and resources

Skills

Time management – Managing one’s own time and the time of others
Coordination – Adjusting actions in relation to other’s actions
Monitoring – Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Complex problem solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Service orientation – Actively look for ways to help people
Judgment and decision making – Considering the relative costs and benefits of potential actions to choose the most appropriate one

Abilities

Oral comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
Oral expression – The ability to communicate information and ideas in speaking so others will understand
Written comprehension - The ability to read and understand information and ideas presented in writing
Deductive reasoning – The ability to apply general rules to specific problems to produce answers that make sense
Speech recognition – The ability to identify and understand the speech of another person
Assisting and caring for others – Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients
Flexibility – Ability to work a flexible schedule
Professionalism – Maintaining appropriate professional boundaries
Establishing and maintaining interpersonal relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time
Communicating with supervisors, peers, or subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Getting information – Observing, receiving, and otherwise obtaining information from all relevant sources

Tasks has always been, and always will be, committed to diversity and inclusion. We are proud to be an Equal Opportunity and Affirmative Action employer, and we do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Tasks will provide reasonable accommodation to applicants with physical and mental disabilities. We are a drug-free workplace. Tasks participates in the E-Verify program for all applicants.

Source : Tasks Unlimited