INFUSION/ONCOLOGY CLINIC COORDINATOR - Tri City Healthcare District

Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community. 

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter, Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities’ pressing health and social needs.

Position Summary:

The Infusion/Oncology Coordinator is responsible for coordinating and scheduling patient appointments. Provide excellent customer service to advocate within all aspects of patient care working in a team setting that provides communication support to patients, physicians, and clinic staff.

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Assist patients with coordinating and scheduling all appointments related to care plan, working within insurance authorization timeframes before expiring.
• Includes all oncology and hematology medications, including but not limited to, chemotherapy, immunotherapy, non-chemotherapy infusions, injections, research trial medications and supportive care treatments such as blood transfusions, hydration, anti-emetics, etc.
• Ensures pre-authorization(s) and referrals are obtained and current insurance is active and up to date in electronic system(s) prior to scheduling.
• Coordinates infusion scheduling with provider visits & outside facilities.
• Responsible for infusion cancellations and rescheduling.
• Request patient records from referring physician offices.
• Enter infusion orders and send medication orders to in-house pharmacy.
• Responds to providers, patients and insurance inquiries and concerns regarding the status of the patient referral, care coordination or follow up status.
• Performs all other additional duties as assigned

Qualifications:

• Minimum one (1) year of experience scheduling complex patient appointments in a clinic or healthcare setting, required. Oncology practice experience, preferred.
• Knowledge of insurance authorization and verification process, preferred.
• Excellent organizational and time management skills, required.
• Excellent customer service skills, required.
• Proficient with Microsoft, computer systems and software used in healthcare, required.
• Effective communication skills, required.
• Ability to work in a fast-paced environment with frequent interruptions, required.
• Bilingual, preferred.

Education:

• High school diploma or GED, required.

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.

*Salary/Hourly Wage range based on experience.

To protect the health of patients and staff, and to comply with the new State of California mandates, all job offers are contingent on the successful engagement in the TCMC COVID-19 vaccination program (fully vaccinated with documented proof or approved exception/deferral.)

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.