Hybrid Medical Account Coordinator at A-Line Staffing Solutions

Now hiring a Hybrid Medical Account Coordinator in Pittsburgh, PA 15238. The Account Coordinator would be working PERM/DIRECTLY for a local organization and has career growth potential. The required availability for this position is full-time / 40 hours per week. Some work from home days permitted after training.

If you are interested in this Medical Account Coordinator position, please contact Corrin Misak at

Account Coordinator Highlights

• The pay for this position is $41,600 - $45,760
  • Benefits are available immediately to new full-time employees - available Day 1
• Targeted Start Date: TBD
  • This position is permanent/direct hire - no temp/contract work involved
• Location: Pittsburgh, PA 15238
• Required Availability: Saturday-Wednesday 9:30 am - 6:00 pm. This is an on-site / hybrid position
• Summary: Works within the customer support team. This position supports the sales team and coordinated fittings of the medical device throughout the country.

Account Coordinator Responsibilities

• Provide internal support for Field Sales with delivery of a medical device
• Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.)
• Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met
• Manage the selection of PSR contractors based on availability, activity levels, etc.
• Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need
• Acts as the single point of coordination for inventory and PSR management.
• Negotiates with PSR contractors regarding fees for services ensuring the company is paying appropriate expenses
• Act as a liaison between internal and external customers
• Provide quality and timely customer support for product installations and post installation inquiries.
• Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of the medical device
• Assist Reimbursement/Intake in obtaining necessary insurance information
• May assist and participate in the development and implementation of policies and procedures
• Solicits and acts on Field Sales feedback
• Support company and department change initiatives
• Manage customer (internal/external) relationships effectively
• Demonstrate ability to multi-task in a fast-paced work environment
• Support on-boarding effort for new hires

Account Coordinator Requirements

• Associate's Degree (A. A.) or equivalent from two-year college or technical school required
• Six months to one-year related experience and/or training required or Equivalent combination of education and experience required
• Knowledge of Microsoft Office Suite
• Strong customer service experience

If you think this Medical Account Coordinator is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Corrin Misak – Staffing Manager II