Human Resources Operations Support Specialist - Varite, Inc
Greer, SC 29651
About the Job
Qualifications:
Responsible for all the hiring in the system for internal Client employees. This team also runs the HR Service Center which fields internal Client employee inquiries. The inquiries received from employees are related to HR. This team is responsible for a lot of systems work. This person can't be afraid to learn new systems and have a bit of a technical mindset. They will be imputing information into SAP. This person will need to have a flexible schedule and will work in the office at their desk with a headset. This is more of a relaxed service center environment. This person needs to be equipped to handle upset employees and manage these conflicts. This role requires someone who is very customer oriented and wanting to help others.
The Client HR service center is open 7:00am-5:00pm.
Must be flexible to work between the hours of 6:00am-6:30pm (this is not all the time). This position will primarily work the 8:20am-5:00pm shift. Typically, Monday-Friday. If there is a new hire orientation that is in the evening around 5:30pm this person will need to cover this occasionally. There is also onsite hours on Wednesday mornings starting at 6:00am, which this person will need to cover occasionally as well. A few times a month will need to flexible outside the typical 8:20am-5:00pm shift.
Please note this position is very call center heavy. If someone doesn't like speaking on the phone, this wouldn't be the job for them.
Must have experience: Excel proficiency
Nice to have experience: SAP (will work a lot in this program), Spanish/English strongly preferred.
Position Title: Human Resources Operations Support Specialist
I. Position Purpose/Scope: What are the key objectives of the position?
III. Position Competencies:
A) Education:
B) Experience:
Responsible for all the hiring in the system for internal Client employees. This team also runs the HR Service Center which fields internal Client employee inquiries. The inquiries received from employees are related to HR. This team is responsible for a lot of systems work. This person can't be afraid to learn new systems and have a bit of a technical mindset. They will be imputing information into SAP. This person will need to have a flexible schedule and will work in the office at their desk with a headset. This is more of a relaxed service center environment. This person needs to be equipped to handle upset employees and manage these conflicts. This role requires someone who is very customer oriented and wanting to help others.
The Client HR service center is open 7:00am-5:00pm.
Must be flexible to work between the hours of 6:00am-6:30pm (this is not all the time). This position will primarily work the 8:20am-5:00pm shift. Typically, Monday-Friday. If there is a new hire orientation that is in the evening around 5:30pm this person will need to cover this occasionally. There is also onsite hours on Wednesday mornings starting at 6:00am, which this person will need to cover occasionally as well. A few times a month will need to flexible outside the typical 8:20am-5:00pm shift.
Please note this position is very call center heavy. If someone doesn't like speaking on the phone, this wouldn't be the job for them.
Must have experience: Excel proficiency
Nice to have experience: SAP (will work a lot in this program), Spanish/English strongly preferred.
Position Title: Human Resources Operations Support Specialist
I. Position Purpose/Scope: What are the key objectives of the position?
- Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment.
- Utilizes knowledge base and case management software tools to assist associates in completing their human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards.
- Completes electronic and in-person onboarding and orientation activities.
- Provides or coordinates administrative support for HR Operations.
- Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
- Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
- Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
- Utilizes knowledge base informational software to answer associate inquiries.
- Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and
- areas that need additional information published within Plant Spartanburg.
- Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
- Works with subject matter experts and responds back to associates with final answer.
- Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center.
- Scans/indexes HR documents.
- Performs all work in accordance with established service center targets and standards.
- Assists in training associate service center staff, as necessary.
- Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
- Meets compliance standards and completes regular audits.
- Assists with Service Awards program for the Plant.
- Provides data as requested from HR systems for internal and external reporting.
- Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
- Adheres to 5S and Safety Standards and Principles.
- .Performs other duties as assigned by management.
III. Position Competencies:
A) Education:
- BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.
B) Experience:
- 2+ years of experience in a customer service role.
- 2+ years using and learning various computer software and systems.
- Work experience dealing with difficult and highly emotional situations.
- Experience managing confidential data.
- Human Resources process experience preferred.
- SAP experience preferred.
- Bilingual: Spanish/English strongly preferred.
Source : Varite, Inc