Human Resources Associate - US Tech Solutions

Position Summary:

Title: Associate Human Resources

Location: Deerfield, IL AND Tampa FL

Duration: 03 Months

Top 3 Must Have Skill Sets:

• Previous call center customer service experience is a must have.
• Previous employment experience in Human Resource
• Phone Customer Service experience.
• Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving.

Description:

Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)

Previous call center customer service experience is a must have.

Human Resource experience and/or Customer Service experience.

ServiceNow experience is preferred.

Workday or other HR tool experience preferred.

Job Details: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

Role Responsibilities:

• Work with highly confidential information of all staff at all levels within the organization.
• Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
• Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
• Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
• Perform limited transactions in Workday and provide suggestions for system improvements.
• Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
• Manage other assigned activities as necessary.

Basic Qualifications:

• Bachelor’s degree OR Associate degree and 4 years of Customer Service experience OR High school diploma / GED and 6 years of Customer Service experience

Preferred Qualifications:

• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• 2 plus years’ experience in Human Resources, Customer Service or Payroll
• Effective analytical thinking and attention to detail or related internship experience demonstrating same
• Strong working knowledge of Microsoft Word, Excel, and Power Point
• Ability to multi-task in a fast-paced environment to meet deadlines
• Strong team player who can collaborate with colleagues on complex tasks
• Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Shalini L

Email: Shalini@UStechsolutionsinc.com

Internal ID: 25-28912