Human Resource Specialist – Employee Relations - Knowledge Services

The HR Specialist will play a vital role in supporting employee relations, engagement, and HR operations. This role requires strong interpersonal skills to build relationships with employees, managers, and external contacts, fostering an atmosphere of trust and open communication. The HR Specialist must effectively handle various tasks and maintain strict confidentiality, as the role often involves sensitive information related to personnel records, payroll, and compliance matters.

• Serve as a reliable resource for employee inquiries, concerns, and feedback, utilizing active listening skills to understand and address issues. Build positive relationships across the organization to ensure a supportive work culture.
• Oversee the full lifecycle of employment transitions, including offer letters, onboarding sessions, paperwork processing, and exit procedures for departing employees.
• Act as the main ADP contact for employee inquiries, system configuration, data integrity, and user support. Regularly audit data, create custom reports and dashboards, and train users on ADP functions to meet HR analytics needs.
• Partner with Learning and Development in order to align learning initiatives with HR goals.

Skills:

• Interpersonal Skills: must have strong interpersonal skills to build trusting relationships across the organization, creating a supportive atmosphere during onboarding, offboarding, and other HR interactions. Must be comfortable presenting information to groups, such as during orientation sessions, benefits briefings, and exit meetings.
• Multitasking and Time Management: Managing multiple HR tasks simultaneously, prioritizing efficiently to meet deadlines and maintain accuracy in a fast-paced environment.
• Professionalism and Ethics: Maintaining confidentiality and ethical standards in HR practices.
• Stress Tolerance: Manage high-stress situations calmly and accept constructive feedback to continuously improve.
• Dependability: Show reliability and responsibility by consistently fulfilling HR obligations and following through on tasks.
• Initiative: Take on responsibilities proactively, tackling challenges with a problem-solving approach.

• 3+ years in a human resources role, with a strong focus on ADP.
  • In-depth knowledge of ADP modules such as Payroll, Time & Attendance, Benefits Administration, and HR Management.
  • Experience with ADP reporting tools and proficiency in creating complex reports.
• Knowledge and understanding of HR principles, procedures, employment laws and best practices.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication skills and the ability to work collaboratively across departments.
• Bachelor's degree preferred but not required: Business, Human Resources, Communications or a related field/equivalent work experience.

Physical Requirements / ADA:

• Occasional – Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
• Job frequently requires sitting and handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Note: This job description is intended to provide a general overview of the position and may be subject to change based on the needs of the company.

Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family.  

Perks and Benefits include:

• Brand new HQ office full of amenities (gym, rec room, coffee bars, bike room)
• Personal, modern work stations with standing desks and top of the line technology 
• Mindful environment with touchless door entry and hospital grade air filtration system
• Comprehensive health insurance including dental and vision coverage
• Company funded life insurance
• 401k match program (Roth and Traditional options)
• Established Wellness Program
• PTO & Paid Holidays

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

People with disabilities, veterans, and military families are encouraged to apply.

Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Human Resources Team at HR@knowledgeservices.com or 317.806.6102.

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