Housekeeping Supervisor - Willowcreek Wellness & Rehabilitation

Housekeeping Supervisor

Reports to: Administrator, and/or Plant Operations Manager

Supervises: Houskeeping Staff, Floor Technician, and/or Laundry Staff

Position Description

Responsible for supervising and coordinating the activities of the Houskeeping department to ensure environmental center compliance in accordance to Federal, State and Local ordinance and regulations. Supervises and coordinates the housekeeping program to maintain the nursing center in a sanitary, attractive, and orderly condition.

Principal Responsibilities

• Supervises all Environmental Services personnel and daily work in assigned areas throughout center in an effective, efficient manner that enhances service levels while providing appropriate control of expense budgets, staffing and the effectual resolution of interdepartmental and personnel problems. Processes and maintains records of accounts payable, supplies received, equipment maintenance, and other department business.
• Assist in the creation and implementation of the company’s Housekeeping Program and record keeping systems to maintain the center at its highest level of physical function; Establishes standards and procedures for work of housekeeping staff.
• Responsible for training housekeeping and/or laundry personnel on cleaning, laundry and maintenance tasks; Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Ensures the environmental and linen cleanliness and sanitation for resident safety comfort and convenience.
• Organizes employee shifts and arrange for replacements in cases of absence.
• Works with residents, nurses, physicians, department leaders and other staff members regarding environmental services requests, infection prevention, service resolution opportunities, and other interdepartmental matters. Provides timely follow-up for information to requesting departments. Communicates and consults with management on best practices.
• Prepares a schedule, in calendar days, for performance of Housekeeping program; Ensure compliance with safety and sanitation policies.
• Performs daily rounding and inspection of assigned areas to assure company standards for cleanliness are met. Works in conjunction with infection control department to meet all standards. Provides education and ensures staff compliance with all safety and regulatory guidelines.
• Performs housekeeping/cleaning duties defined in the company Housekeeping Program.
• Obtains list of rooms to be cleaned immediately and list of prospective admissions and/or discharges to prepare rooms and personnel work assignments. • Coordinates cleaning of offices, handicap and visitor’s restrooms, activity room, kitchen restroom, service entrance and therapy room, entrances and exits, utility areas, closets, lounges, lobbies, halls, etc.; Performs emergency housekeeping.
• Coordinates cleaning, dusting, washing, and disinfection of fixtures, floors, walls, doors, and ceilings, as required; Scours and polishes water fountains, sinks, mirrors, glass panels in doors and partitions, brass and movable and stationary furnishings and fixtures; Changes slip covers, scarves, doilies, etc. when soiled and arranges furniture and equipment in an orderly fashion; Cleans ledges, shelves, vents, windows, window sills, etc.; Removes and re- hangs curtains, drapes, and dividers for cleaning, when needed; Replenishes soap and towels in appropriate receptacles.
• Coordinates emptying and cleaning of ashtrays and wastebaskets.
• Coordinates with maintenance department personnel to service floors, resident rooms, baths, lounges, nurse’s stations, and offices, as assigned; Coordinates vacuuming and shampooing of carpeting and rugs (have small rugs laundered).
• Performs terminal cleaning duties as established procedure in resident rooms when resident has been discharged or transferred and prepare rooms for new occupants.
• Performs cleaning duties in isolation units when resident is transferred according to established procedures (see Nursing Procedure Manual).
• Coordinates work of department with work of other departments.
• Monitors and replenishes cleaning products as required; Inventories stock to ensure adequate supplies; Uses industrial cleaning equipment and products. • Knowledge and ability to demonstrated understanding of sanitation regulations and team management abilities.
• Makes recommendations to improve service and ensure more efficient operation.
• Provides 24-hour “on call” service to the nursing center in case of emergency.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

Human Resource Responsibility

• Accomplishes human resources strategies by determining accountabilities; communicating and enforcing policy and procedures; implementing recruitment, selection, orientation., training, coaching, counseling, disciplinary, and communication programs; planning, monitoring appraising, and reviewing job contributions; planning and reviewing compensation strategies.
• Conducts continuing education programs and special in-service training to direct reports.
• Recruits, interviews, hires, and trains facility personnel.
• Completes evaluation of performance of direct reports at least once annually and makes recommendations for performance improvement plans for employees who fail to meet company expectations.
• Promotes and maintains pro-active, positive employee relations programs.
• Maintains frequent, daily, informal interaction and provides positive feedback to staff while they are working; Maintains open door policy in dealing with staff.
• Communicates and enforces company standards on counseling, disciplinary action, granting time-off, calling off-duty employees and/or transferring employees to cover staffing, assigning employees to specific work tasks, training, orienting, interviewing and screening prospective employees, disciplining employees who violate policies, adjusting complaints, evaluating performance, rewarding, approving time off and overtime, and attending to other supervisory duties as required.
• Manages the performance management process within the facility; coordinates with human resources department on employee compensation for merit within Company pay guidelines.
• Coordinates terminations of staff for performance related issues or for unethical behavior. • Follows-up on all complaints of sexual harassment, as appropriate.
• Attends and participates in all Human Resources Workshop.

General Responsibilities

• Attends and participates in scheduled training, educational classes, and meetings to maintain current certification as applicable; Attends and participates in in-service training as mandated by regulatory agencies and company policy.
• Adheres to work schedules in completing and performing assigned tasks; completes all assigned tasks in a timely manner as instructed by the direct supervisor.
• Meets acceptable center attendance requirements; notifies facility before late arrival to or absence from work according to established center policy.
• Cooperates with other facility personnel to ensure that services can be adequately maintained to meet the needs of residents; creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
• Adheres to established employee policies.
• Adheres to established dress code.

Customer Service Responsibilities

• Models customer service principals throughout the center and promotes appreciation of our customer’s needs.
• Treats residents, residents’ family members, visitors and fellow employees with courtesy, respect, and dignity.
• Presents professional image through appearance, behavior and speech.
• Explains procedures to residents before administering services.

Residents Rights

• Understands, upholds and promotes the rights of the residents. 
• Ensures residents can exercise rights without interference, coercion, discrimination, or reprisal from the facility.
• Ensures protected health information is kept confidential.
• Ensures resident concerns/complaints are responded to with tact and urgency.
• Reports allegations of resident abuse, neglect and/or misappropriation of resident property.
• Coordinates effective communication with Residents and Companions by assuring all arrangements for providing interpreters and/or other auxiliary aids and services needed by Residents and Responsible Party are made.
• , if any; and ensuring appropriate maintenance, repair, replacement and distribution of auxiliary aids. Safety and Sanitation
• Reports observations concerning structural, equipment, and furniture defects and malfunctioning to appropriate personnel.
• Follows established safety policies and procedures.
• Identifies and corrects safety hazards; reports safety concerns as required.
• Observes safety needs of residents as indicated in care plan.
• Wears and/or uses safety equipment and supplies when indicated and properly trained to use.
• Demonstrates job-specific knowledge of fire and disaster preparedness during drills or actual situations.

Staff Development

• Attends and participates in scheduled in-service training, educational classes and meetings to maintain current certification as applicable and as managed by regulatory agencies and company policies.
• Ensures that small group meetings are held per company policy.
• Communicates new Policy & Procedures and regulations to staff to ensure compliance.

Qualifications

• High School diploma.
• One to two years of supervisory experience in a commercial establishment with knowledge of laundry/housekeeping procedures.
• Minimum of 2 years work experience in long-term care preferred.

Travel

• Moderate travel for center supplies and materials; may travel to company centers for project support.

Principal Contacts

• Works closely with housekeeping and laundry personnel; with residents and/or families to insure the provision of acceptable service; and with center personnel to determine maintenance needs. Works with nursing personnel, residents, department heads and vendors. 

Willowcreek Wellness and Rehab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.