Hotel Night Audit Clerk - Kickapoo Lucky Eagle Casino

Reports to:

Hotel Shift Manager

Job Summary:

Responsible for balancing the hotel daily operational reporting, change system dates, and audit daily transactions. Maintain, share, or file daily reports, and reset systems for next day operations. Greets and assists with late guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, ensuring complete guest satisfaction during overnight shift.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal, and other laws and gaming regulations, and Kickapoo Lucky Eagle Casino/Hotel policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
• Run audit reports/journals from the current hotel office operating system.
• Reconcile and balance daily financial transactions and accounts for all hotel departments.
• Prepares daily revenue reports by auditing system accounts and journals to breakdown revenue for room operations.
• Makes corrections and adjustments, and handles problems that might occur throughout shift.
• Reports any computer or system issues to the appropriate department to ensure timely resolution.
• Input all revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary.
• Maintains files and resets the system for next day operations.
• Ensures that all reports and back-up vouchers are complete and filed properly.
• Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the proper person handling A/R, A/P.
• Reviews and corrects discrepancies in the current hotel office operating system.
• Ensures complete guest satisfaction.
• Complete and close out guest registration process.
• Performs Front Desk Clerk duties.
• Assigns guests rooms based on preferences and availability.
• Handle cash, credit card processing, and accurately carry and balance assigned house bank.
• Utilize computer applications daily to track and record information.
• Handling guest concerns in a tactful manner and achieving resolution.
• Answers questions regarding the hotel's facilities and services.
• Answering telephones and booking reservations and responding to guest inquiries.
• Recommend local area restaurants, points of interests, or needs for transportation.
• Maintain cleanliness of front desk, lobby, and back office.
• Follow up with Guest complaints and requests.
• Assists in training of new department team members.
• Interact with other departments and team members to ensure a good working relationship or for guest needs.
• Understands all emergency procedures for incidents, accidents, fire, safety, or criminal activity.
• Follow quality standards and service.
• Must be able to work all shifts or varying schedules to support business needs.
• Ensures security for the hotel's guests, team members, and property assets.
• Demonstrate and promote KLECH core values.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list, but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by hotel management.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School diploma or GED.
• Minimum one (1) year of hotel/front office experience, or two (2) years in customer service experience.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with Hotel Leadership, outside departments and department leaderships, and all team members.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical, and guest service skills.
• Must have excellent attention to detail.
• Must have excellent communication skills and ability to build strong relations with guests.
• Must have exceptional knowledge in accounting operations to include all aspects of accounts receivable, accounts payable etc.
• Must have exceptional mathematical skills and ability to operate a 10 key by touch.
• Must have exceptional abilities to use computer systems.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds, and with department team members of all levels.
• Ability to work effectively with individuals, and demonstrate team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs. Good knowledge of Microsoft Office Suite.
• Excellent interpersonal skills with demonstrated patience and tact.
• Ability to maintain professional appearance and demeanor.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Normal office setting and casino floor.
• Frequent walking and standing, and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• May be exposed to a smoke-filled environment while on the casino floor, or around public areas where smoking is allowed.
• May be exposed to inclement weather and extreme weather conditions.
• Extended hours and irregular shifts may be required including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and team members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have, access to, reliable transportation to commute to and from work.
• Must comply with KLECH handbook, internal policy and procedures, and gaming regulations set within KLECH.

Must participate in tip reporting program.