Hotel Front Desk Agent - DFW Marriott Airport South

Fort Worth, TX 76155

About the Job

DFW Airport Marriott South is looking for friendly Front Desk Agents and PBX Phone Operators. If you have a great attitude and looking for a friendly work environment, please send us your resume.

KEY RESPONSIBILITIES:

The primary responsibilities of the Front Desk Agent include but are not limited to:

Greet customers with a friendly and sincere welcome.
Complete the check-in and check-out procedures according to the brand standards
Promptly answer the telephone using positive and clear communication
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Take ownership of guest challenges and follow through to ensure guest satisfaction.
Log complaints and requests into GXP and follow up to ensure completion/resolution.
Complete all other assignments, duties, and tasks as assigned by the Front Desk Manager.

Requirements:

Experience in property management software, such as FSPMS, is preferred. MARSHA experience is a PLUS!
Demonstrated ability to work cohesively with a team.
Must demonstrate exceptional customer service and interpersonal skills.
Must be able to work AM and PM shifts, weekends, and holidays.

Source : DFW Marriott Airport South