Host/Guest Guide - Frankenmuth Brewery

This position contributes to Frankenmuth Brewery's success by setting the tone for every guest that walks through our doors and creating a positive feeling that will carry with them through their entire experience.

GENERAL DESCRIPTION OF DUITES

Host/Hostess' will greet and seat guests in a warm, friendly and sincere manner, establishing a great first impression, and ensuring that our guests leave happy. Manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management. A focus on a superior guest experience is critical to the success of this position.

REPORTING RELATIONSHIP

This position reports to the Host Supervisor

QUALIFICATIONS AND REQUIREMENTS

• Must be a team player, who is willing to go above and beyond to accomplish the common goal of The Frankenmuth Brewery - Create an exceptional guest experience!
• Possess strong communication skills
• Must have an enthusiastic and friendly personality and be able to engage with guests of all types.
• Availability to work weekends and holidays
• Able to work well with others
• Be able to work in a standing position for long periods of time
• Must have exceptional grooming habits

JOB DUTIES AND RESPONSIBILITIES

• Provide an enthusiastic and friendly greeting to all guests, with a smile!
• Help guide guests to their desired seating preference
• When possible, open the front door for guests entering or leaving the restaurant
• Knows the full menu and is capable of describing the preparation method, flavor profile, and ingredients of any item on the menu to a guest
• Interact with guests in a way to promote a friendly environment and an exceptional guest experience between patrons
• Obtain a Basic level of the Beer Diplomat Training Program
• Report to Host Supervisor methodically with seating availability
• Hold knowledge of the floor plan, service stations and table numbers
• Inspect menus for cleanliness and change out when necessary
• Answer phones with knowledge of the operation of the restaurant and/or direct the guests for further assistance
• Able to make reservations accurately and courteously
• Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues
• Maintain knowledge of all safety and sanitation procedures
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
• Perform additional duties as requested by the Manager and/or Customer Service Supervisors

COMPENSATION

Based on experience and qualifications. DOE

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