Hospital Scheduler at TEKsystems

TekSystems is currently hiring for a Medical Scheduler/Healthcare Call Center in the PA area!

MUST HAVE: Any experience with medical scheduling, medical front desk, medical call center or something related!

Description:

Interacts with co-workers, visitors, and other staff consistent with the values of the hospital

Providing Service Excellence to all callers internal and external

Promptly answers incoming calls and asks appropriate questions to properly direct the call

Utilized all available resources so calls are directed timely and accurately

Makes outbound calls when follow-up is needed

Ensures urgent calls are handled with priority and escalation processes are utilized when necessary

Communicates effectively with patients, physicians and other departments regarding delays

Practices de-escalation and service recovery methods

Consistently achieve team metric standards and expectations

Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication

Brings forth any compliance or ethics issues and recommendations for operational improvement

Demonstrate reliability in daily work practices with a clear understanding of the hospital Health policies and procedures

Additional miscellaneous duties and responsibilities may be assigned by leadership

Additional Skills & Qualifications:

Prior experience as a Communications Specialist/ Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact preferred

High School graduate or equivalent required

Telecommunications System - Spok, Paging, Paging Systems, Cell Phones and related systems and equipment

Computer Skills, Multi-tasking - Ability to navigate multiple screens while talking

Must be flexible to work holidays and alternate shifts This department runs 24 hrs. must be flexible to work different shifts when needed

Knowledge of Medical terminology preferred

Good interpersonal/communications skills. Some computer knowledge. Bilingual or multilingual person preferred.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.