Hospice Clinical Manager - Goodwin Living

Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 

About the Position

This position provides leadership, operational and clinical support to the hospice team.

Job Duties

o Team management: Responsible for overseeing and managing the clinical team, which may include nurses, social workers, counselors, and other healthcare professionals. This involves hiring, training, scheduling, and evaluating staff members, as well as providing ongoing support and guidance.

o Patient and Family Communication: Serve as the primary point of contact for patients and their families, ensuring clear, empathetic, and timely communication regarding care plans, changes in condition, and services provided. Address concerns, questions, and feedback from patients and families promptly, ensuring that all issues are resolved in a manner that enhances patient satisfaction and trust.

o Care coordination: Ensures the coordination and continuity of care for patients receiving hospice services. This includes collaborating with interdisciplinary teams to develop and implement care plans, conducting regular case conferences, and addressing any issues or concerns that arise during patient care.

o Compliance and Quality Assurance: Responsible for ensuring that the assigned team adheres to all applicable regulations, standards, and policies. This involves monitoring and evaluating the quality of care provided, conducting audits and assessments, and implementing corrective actions as needed to maintain compliance and improve service delivery.

o Education and Training: Identifies areas of education and training to the clinical staff, keeping them updated on best practices, new policies, and emerging trends in hospice care. This includes organizing in-service training sessions, workshops, or professional development opportunities to enhance the knowledge and skills of the team in collaboration with the educator.

o Performance Management: Oversees the performance of the clinical team, monitoring productivity, efficiency, and outcomes. This involves setting performance expectations, conducting regular performance evaluations, and providing feedback and support to enhance individual and team performance.

o Documentation and Record Keeping: Ensures accurate and timely documentation of patient care, including assessments, care plans, progress notes, and other required records.

o Continuous Improvement and Program Development: Participates in quality improvement initiatives and contributes to the development and implementation of new programs or services that enhance the overall hospice care delivery and meet the evolving needs of patients and their families.

Job Requirements

• A RN who is currently licensed by the Commonwealth of Virginia Department of Health Professional. Minimum 5 years’ experience as a professional nurse or clinical social worker, preferably in a hospice and palliative care setting.
• Certified Hospice and Palliative Care, preferred.
• Demonstrated leadership and organizational ability with a motivation to assist in the implementation of program development.
• Demonstrated ability to note and respond to the needs of terminally ill residents and families in varied settings.
• Ability to cope with family emotional stress and tolerance of individual lifestyles.
• Demonstrated computer skills for documents, spreadsheets and database management and ability to learn new electronic medical record software and become a trainer in health record documentations,

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health/Dental/Vision Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More 

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.